Home2 Suites Florence/Cincinnati Airport South, KY

We arrived before the actual check in time, and when we arrived the Front-Desk Staff, (Nicole I believe) made sure we could get into our room, we had an excellent time. When traveling with kids under 10 they want to get out of the car and swim usually. The breakfast was really good, the only thing missing from breakfast was a breakfast meat. There is eggs, waffles, fritatta/omlette, cereal, yogurt, biscuits and gravy, toast, oatmeal, and juices. While there we were visiting areas around Florence, and upon returning to the hotel, the staff at the front desk was Eslen and Katrina. They were both upbeat, happy, and excited to make sure that every guest was happy and satisfied with their stay. Both women went above and beyond for the customers. They always said hello, asked if you needed anything and constantly were moving to make sure everyone was taken care of. These two were exceptional employees, they were knowledgeable about the area and willing to make recommendations to restaurants and attractions in the area. I am from the Metro-Detroit area, and brought the staff some soda available in the Detroit area and made sure that they knew they were appreciated. I especially make the time complimenting to the staff that are deserving and make sure everyone and everything is above and beyond!

Great hotel for families! Lots of amenities and the complementary breakfast was well-varied and pretty tasty. Katrina checked us in and was so kind, making sure to go over all the amenities, breakfast hours, and local happenings. Even though there were plenty of families in the hotel, we didn't hear a peep from other rooms or the hallway. We will definitely use this hotel during future travels!

Both rooms were nice for our family place was clean. Staff was wonderful. Absolutely no complaints.!

Very nice stay. Good breakfast, clean rooms, nice pool for the kids, and close access to restaurants.

Great rooms for big families!!

Would like staff to keep hot water/coffee,tea refilled at all times. Laundry/washer was not working, kind of inconvenient due to needing to wash clothes my baby niece threw up on. Everything else was nice.

It was okay. my kids enjoy the pool. 😁

We had some issues. I was very upset could not use the TV both days. The Live TV button automatically went to Netflix and would not allow me to do anything else. I told the front desk…and said they would see if an engineer I can fix it and I never heard a word. Then we came in one night to a flood in the lobby and elevator….and lastly then we asked both days if our kids that are swimmers to get some breakfast items because they had to leave right before they started….but we were told it couldn’t happen. All this considered it was disappointing for me because we push the Hilton hotels more.

It was fine for the price. It was clean. Large room. The bathroom doesn’t have a true door on it and can be seen into from the sides. Didn’t love that. We were traveling with our teenage children who want a little more privacy. But other than that it was fine.

Beautiful hotel, friendly staff and the perfect area. The pool was clean, but really cold, I had to take the baby back upstairs. The rooms are beautiful and wonderful and so thought out, but the bed was so uncomfortable. We would absolutely stay here again though. The breakfast was great, the lobby was so welcoming. We loved it, we just didn’t get a good nights rest.