Holiday Inn Express Valparaiso, an IHG Hotel

Booked a suite for our wedding both to use for getting ready, and to stay the night of our wedding. At no time during our booking did the staff inform us that the hotel was undergoing renovations. The pool and a large majority of the hotel was closed to guests. I was highly disappointed, as we had family with children in town for the wedding, and specifically asked me about a hotel with a pool. There was no coffee the first morning my inlaws stayed and breakfast was surved only at the front counter, with no seating. On the day we checked in, the staff called about payment prior to our arrival, yet upon our arrival, Jessica the women at the front desk we extremly rude and unprofessional. They were unable to provide us with room keys. The only way they could check us into the room was if one of the staff personally escorted us to our room, but no one was available at that moment to do so. So standing there with my wedding dress in hand, inbetween our rehearsal and rehearsal dinner was terribly irritating! Being understanding about the construction, it was still difficult for my fiancés elderly grandma to navigate the main floor with the uneven demolished flooring. My bridesmaids where whistled at by the construction workers, and were made to feel very uncomfortable. Sadly this was the worst experience, and even more unfortunate ir was our wedding.

We picked this hotel based on its location to our baseball tournaments. We always pick hotels with complementary breakfast for ease of serving breakfast to our family on the go. Unfortunately, the breakfast staff appeared to have not shown up this morning. There was no hot food, coffee ran out, and no staff to help with the morning meal. I tried to ask the front desk staff for more coffee, but they were not around.

Booked a stay for 5 adults for a family reunion. Hotel was in a convenient location and overall the hotel was clean and comfortable. The sofa bed was broke however we didn't end up needing to use it as we thought we needed too so it wasn't an issue.

We were visiting family and while we weren’t at the hotel except to sleep, it was a convenient location. The room was clean and it was quiet. The lobby and breakfast area was very nice.

We were there for a wedding. The attendant was very nice. Unlike other places we have stayed, they had fruit and drinks out 24/7 in the dining area. That came in very useful with our kids who needed a little something before the event that would hold them over. Overall the hotel was very clean and inviting. Beds were squeaky but comfortable and we could hear people in the other room (adjoining doors which is nice they still have), no one was rowdy and it didn't go into wee hours so it was fine.

The property is in need of an update with their still carpeted bedrooms. The elevators don’t consistently work. The elevator trapped three of my children in there for over 10 minutes. I was not given any kind of discount on my stay or any compensation of any sort! The janitor that fixed the elevator told my children that it happens at least once a day!

No skid proof mat in tub. Phone did not work. TV remote control keys did not work well.

The hotel was pretty nice. Room was very spacious. Tv had lines running through it in the first room we got. So we requested a new room and they were more then happy to move us. Which I'm glad we did move because we went from the 2nd floor that had no ice maker to the first where one was right around the corner. The only issues we had was the hot tub was not working which was one of the main reasons we picked this hotel. Also the pancake maker wasnt working, which my kids were pretty upset about that. Breakfast, which was very good, was the exact same things every morning. That might be normal for most hotels we don't stay in many but the ones we have stayed in options usually change every morning wjen there are hot choices. Wasn't a big deal but for guest that plan to stay more then a couple of days might get bored with the same options.