Hampton Inn Portage

This hotel is NOT equipped for people who stay more than one night. I had to rescan my key up to two times a day because it would just stop working. When the hotel was fully booked there was NO hot water. Took cold showers for 2 days. I NEVER had ANYONE clean my room or give me clean towels in 4 days! AND there were only two towels in the room for 3 people! When I asked for one more towel they told me they were on back order. My child had to use a flimsy pool towel that looked like a hospital towel for 4 days. Housekeeping poor. They NEVER cleaned out our garbage. I had to clean out our garbage cans and leave full bags by the door and use grocery bags to refill the garbage cans. No hospitality whatsoever!!!! Don’t stay here more than one night!!!!

We have a family of 5 and listed this in our reservation. There was only sleeping room for 4. Also the room smelled like pot. And the free continental breakfast was mysteriously not served. 2 hours after it should have opened, they put a sign up that the oven was broken. But most of the breakfast items didn’t need an oven. Very much felt like they just didn’t get around to serving it. Also was hard to find anyone to wait on you. Had to ring the bell multiple times to get someone to come to the desk. Won’t be staying here again.

Staff was great. Unfortunately the room was not too clean. We walked into wet tissue or toilet paper in the entrance of the room. The shower only had shampoo. There was no body wash. The pool did not have towels, we went to gym room to have them. Breakfast was not great. Unavailable breakfast because oven or something was broken however the rest of the stuff, barely any options. 3 or 4 muffins and a couple frozen bagels. The containers were for jelly or jam were empty & dirty. Orange was the only fruit available. My kids didn't eat and several people came down for breakfast & walked away. I have stayed at several Hampton Inns this year and they all have consistent amenities except this one. Staff was great just the cleanliness was not nor the breakfast.

Check in staff was unfriendly. Pool area was extremely hot and the staff said the room temperature could not be regulated. Pool was not clean with clumps of hair in the water. Door to access the pool area was broken and staff stated we must leave it propped open to prevent being locked in. Hallways and elevators smelled strongly of smoke, which triggered my child's asthma. No telephone in the room as a means to contact the front desk. No wash cloths or shampoo in the bathroom and very few towels. Bathtub very stained. Extremely disappointed as I thought I could count on quality at a Hampton.

Room must have been cleaned very hastily. There were a lot of crumbs missed on the carpet along with a whole bite-sized Oreo and an ear ring. I have a baby who will eat anything he finds on the floor so I did not feel safe letting him crawl around in the room. The worst part was that there was a pair of dirty underwear that did not belong to us on the bathroom floor behind the door. Perhaps they are short-staffed so housekeeping does not have the time to clean thoroughly.