Holiday Inn Express and Suites Portage, an IHG Hotel

This was the best stay of a week long road trip. I always check reviews before I book and many said the place was clean and had a good breakfast. I saw evidence of that right away on check in! When we got there, it was late and the man at the front desk was in the lobby detail cleaning some of the furniture, he was very friendly and nice. In a side note, when I was using their free computers in the lobby for work (also a bonus), I saw him and another staffer help a lost child in the hotel and locate her parents. Breakfast was great! There was a line when breakfast opened. Delicious hot cinnamon rolls, eggs and cheese, hot potato hash, it was all great. They also had a white board in the breakfast area where other guests wrote thank yous to the staff. It was a great breakfast! My only complaints, my kids did use the pool and the pool deck was a bit dirty and a lot of hairs on the deck. Same with our room in the bathroom floor. We ended up getting an accessibility room that had a large floor shower drain, but there were a lot of hairs on the shower floor before we used it, but I get it, it’s a large area to clean. Otherwise a perfect stay.

Quite pricey for the middle of nowhere, but it was very clean and the free breakfast was good. We didn't use the indoor pool, but there were a bunch of kids enjoying it. The fitness center was also decent, though the A/C was broken in there. The staff was friendly and helpful.

The staff were very friendly and they have a beirvement package that helped cut costs for those out of town family members

What a delightful young man checked me in. So much nicer and helpful, more efficient than my previous hotels on this trip. The room was modern , clean, and quiet. I could have used an anti skid mat in the tub for my shower however. The “soft” water makes almost all surfaces slippery. The roominess in the room and bath were appreciated. The new lobby was welcoming and refreshing after a long day on the road.

My family comes to Northwest Indiana several times a year to visit relatives. We’ve always stayed in Merrillville, but haven’t been happy with the service there in the past, so we decided to stay in Portage, this time around. We were very satisfied with the change. The hotel was clean and comfortable, breakfast was tasty, and what impressed us the most, was the friendliness of the staff. From the gentleman that checked me in, to the ladies maintaining breakfast, as well as the cleaning staff, I was continuously impressed! Kudos to management for running a well-oiled machine. I mentioned to my family several times during our stay, that I couldn’t believe how kind and accommodating everybody was in Portage. Even the other guests were friendly! We’ll definitely be making this our “go-to” hotel to stay in, when in the area.

I called the morning we would be arriving to see if we could check in early. A lot of family was coming in from out of town for a wedding party that started at 3 pm, same time as check in. I was told we could not check in before 12:30. I informed the lady in the phone I was only looking to check in about an hour early and was told that was fine. We arrived a little after 2 pm and when I told the lady at the front desk I was checking in, she was clearly irritated and was rude. She said no rooms were ready. I informed her I called and was told it would be ok to check in early as long as it was after 12:30. The only time she spoke to me was to ask my name, ask for my ID and to give me the room keys. While she was checking me in she had taken a phone call. She was quite rude to the caller and disconnected the call. Not sure if they hung up first or she did but it was a little surprising. The hotel was clean enough. Breakfast wasn’t great but I didn’t expect much from a free Holiday Inn breakfast. The young lady who was restocking the breakfast food and cleaning the tables was extremely nice and friendly.

It was a very clean environment. The morning receptionist was not friendly at all and was not too tolerable of kids. The 2nd shift receptionist was very kind and helpful.

Convenient location, great continental breakfast, clean, family friendly

The staff at Holiday Inn are super friendly, professional, helpful and welcoming! The room was very clean, good fitness room and pool. Breakfast was hot and fresh, food area was kept clean. You can hear hallway noise and often doors opening and closing, but our family of 4 would stay here again.