Staybridge Suites Indianapolis-Carmel, an IHG Hotel

We have stayed here before and love the location in proximity to our family and various restaurants and shopping. The facility is very well managed and cared for. Any staff member we have had the pleasure to interact with has always been so helpful and polite.

We have stayed at this property before a few years ago & it is still an outstanding value. The rooms are spacious & comfortable. The property is clean, well lit and has nice amenities whether traveling for work or with your family. And SUPER pet friendly - only $25 for the night. This is our go to space when we travel home from Green Bay.

Staybridge Suites in Carmel saved the trip! Hotels .com almost ruined a family weekend. The hotel was overbooked do to Hotels.com negligence. We got a call on our way from out of state that they overbooked!! We had a paid in full reservation for 3 mo. then the day of we get a call they are overbooked!!! The closest hotel with rooms was 1/2 way across Indianapolis!! Absolutely ridiculous and unacceptable. The hotel called me back and put us in 2 suites next to each other. No way in this life time will we EVER book with any of these websites again. We will be going directly to the hotel.

Had grandkids and pool was worked on, but the furnace located in one of the bedrooms was loud, hard to sleep going off and on

Cheer competition so wanted to be close to downtown Indy. Check in was different. Walked in stood there for about 5 minutes and nobody was there. This was at 3:30pm. Hotel is not marked well for elevators, pool etc. Asked a housekeeper where the pool was and she couldn’t speak English. She tried to translate through her phone. Temperature in the room was super hot. We kept adjusting the thermostat and it would go right back up. The hotel itself was super clean and so were the rooms. on the weekends starts at 7:30am instead of 6:30am. We had to leave to be downtown early so had to rush the kids through. Pool was clean but not lighted well. They only had like 2 lights on strange. Another guest thought the same. Beautiful courtyard.

We were a little concerned when we got there, it was over run with teams and kids running crazy, but it settled, and we had a good nights rest.

Clean, great breakfast, nice staff. Only issue was the pool heater wasn’t working and we only book hotels with pools for my children.

For the price, it definitely could have been better. It did have nice pots which I was surprised by but pool was broken (2 disappointed kids) and room had a huge stain on the carpet that looked like it wasn’t even attempted to be cleaned. Also, we had no hand soap in the room for the restroom, which just made me wonder how deep of a clean it got after the last guest.

Goods: Sustainability at its Best: It was heartwarming to see the hotel making eco-friendly efforts, like providing fixed containers for shampoos, lotions, and other toiletries, rather than using environment-unfriendly disposable bottles. No Parking Woes: If you're coming by car, rest assured as there's an abundance of parking space available. A Memorable Breakfast: The hotel offers a better-than-average breakfast spread. Notably, the freshly fried potatoes were a delightful treat. Moreover, the provision of both disposable and sustainable options for dining ware is praiseworthy. Cons: Limited TV Options: I was disappointed to find that the TV lacked any internet streaming service. Additionally, due to some contractual issues, Disney channels were unavailable, making it challenging to keep the kids entertained. Water Issues: It was discouraging to find that the drinking fountains at both the pool and the fitness center were out of order. It's inconvenient and uneco-friendly to not have a location to refill water bottles. Crowded and Risky Pool Area: The pool, aside from being quite small, had a malfunctioning heater. The crowded nature of the pool and a group playing football near it made the atmosphere tense and possibly dangerous for other guests. Cleanliness Matters: There was a noticeable need for cleaner carpets in some areas.

They lost the chance at a great review when they called the room at 1130pm to say they were having an issue charging the room for $12 in water that was purchased from the hotel pantry earlier in the evening. Woke the whole family up for something that could’ve been handled in the morning at checkout. I had to go down to the front desk to give them my card, the same card that they already had on file. Nobody slept well and the hotel’s poor judgement cost them a great review. We will never stay here again.