Residence Inn Columbus

Staff was very kind and helpful. Stayed with kids, it was a great experience.

Not Marriott standard we are used to. (Caveat- first stay since covid). First room had cleanliness issues around shower, not full dishes stocked and toilet seat snapped in half during use. Staff didn’t apologize for issue but did swap rooms due to maintenance being off for Thanksgiving. Acted somewhat like it was a normal experience. Heat would turn off in middle of day (between normal check out and check-in times) like there was an override somewhere in the main office. The greeting upon arrival after waiting about 5-10 mins for someone to come to the desk (around 3:30pn) was to tell my kids the pool is open but be sure only to use 1 pool towel (we are respectful and had never stayed here before and maybe they had an issue before but its an odd way to great guests at a Marriott. The nets at the basketball court were missing or falling off as well (not a big deal but indication of general status of place. Breakfast was decent but machines were broken and some food like eggs were often cold. I will attach some pictures below. I would say this is an average hotel for a more rural area bur just not whats expected from a Marriott property. Studio is not full kitchen BTW just cooktop- no oven.