Embassy Suites Chicago Naperville

Wish I could give negative. Rooms were dirty with dust, mold, rust, leftover food from previous guests and even bugs. There was broken doors, broken beds, stains on pillowcases, blankets and window curtains, and so much more. No managers onsite on the weekends is unacceptable. 2 luggage carts for a 7 story hotel is a joke. The manager Arini should be fired for negligence and lying to her guests. After speaking several times, we were promised a monetary refund but have since been denied. She was rude and did not care about the countless issues we had. The evening reception was a joke with the quality and quantity of snacks and the staff lied to my children several times telling them they would make popcorn and failed to do so. It was overall one of the worst hotel stays I’ve experienced and for being in the highly rated location of Naperville, it was an extreme let down. I will never stay there again.

Our family loves this hotel.

We were there for a wedding I had booked the reservation but my husband and kids came at 4 to check in. There was a long line and rooms were not ready even though check in starts at 4. There was only one counter open. If you know you are busy wouldn’t you staff more people?

The property was amazing and staff were very friendly. We would definitely stay there again and recommend to other families:)

Place was great, it was quiet, and parking was quick and easy, only thing I would suggest is rooms need a small update on some items. Overall a great experience for me and my family. We will be back here again when we visit the area

We stayed at this hotel again despite a bad experience last summer. On the first night we got there, when we entered the room it was hot, despite it being very mild outside and the rest of the hotel being cool. Turns out the AC only worked for maybe 20 minutes of our whole stay. On the third night they offered us a different room when we arrived around 9 PM ready for bed. They never bothered to call us during the day when we still might have considered changing rooms. We packed up and left instead of staying here again. The only redeeming thing about this hotel is breakfast. My kids are suckers for hotel breakfast. Nevertheless, even if this is the last hotel available, next time we’d just choose not to travel rather than staying here again. To boot, the EV chargers they advertise are routinely occupied by gas cars, and the hotel can’t be bothered to post signs saying EV charging only. They’ve had a year to fix this, at least. 0/10, would not stay again.

Check-in was quick and easy. The front desk staff was very friendly and helpful. Our requests for additional towels, pillows, cleaning were responded to promptly. Our room was clean and comfortable.The sleeper sofa was fine for sitting but not very comfortable for sleeping. Our second night there was a group with several small children in the room next to ours and we did hear quite a bit of noise through the wall.The facilities 24-hour fitness room boasted multiple exercise machines as well as free weights. The breakfast buffet that included made-to-order omelettes was excellent. Overall, it was a good stay.

My family enjoyed the breakfast and accommodations.

Lobby has an excellent presentation. Kiosk check in is a great new update for desk services. Breakfast was decent continental breakfast. Room was clean but duvet on one bed was stained. Furniture was dated and battered. Im sure the wear and tear from traveling families do not help. But being in the hotel business and taking 20% incidental fee from your bill they should manage a few upgrades. I was originially told the incidental fee was 50 dollars from an email however once checking in it was 20% of my bill. That was interesting. My hope as consumers gove them business they will try to keep the upgrades up. The mattress to hideaway bed was horrible a definite needed upgrade.

We had an overnight stay for a quick family weekend. The staff was very kind and helpful. The breakfast was wonderful. Our suite was very spacious and beds were very comfortable. Overall the room was clean but felt like it could really use a good scrub, the grout on the shower had spots that were very brown. The couch looked very worn and had several stains, and we needed to use the sofa sleeper.