Sonesta Simply Suites Chicago Naperville

This place looked terrible. The hotel was booked using hotels.com. My family arrived, we were from out of state and needed some where to stay for the night. We drive drove to across the city to stay here only to be told our reservation was canceled because they did not have any rooms for us. We were not notified of this cancellation. Gone front desk was not helpful all they would tell us is the room was canceled and we would have to deal with hotels.com. The place did not look clean at all. We were left trying to find a place to stay in the middle of the night. Hotels.com did not seem to care about this as no compensation for having to drive all over in the middle of the night. They did not seem to worried about the fact they charged me $200 for a room that was canceled 5 mins after booking, but no notification was given. They stated my bank should be refunded in 7-10 days. This place was garbage and in my opinion so was hotels.com