Crowne Plaza Lombard Downers Grove, an IHG Hotel

It was really convenient and nice to be so close to multiple shopping areas and green spaces such as Morton Arboretum! However, the hotel stay could use some work. On Hotels com I had booked a king sized bed since it was just myself and husband. Upon check-in we were given a double queen room that smelled strongly of smoke. The staff was quick to swap us rooms, but be aware that you might not be booking what you think, and the staff will blame it on the third party. Next- the breakfast. Don't, just don't buy the very tempting $5 voucher- IT IS A SCAM! In the voucher is claims it's valid for 1 entree and 1 drink so you think "awesome! The restaurant is for breakfast and it's going to be great!" No, it's not. That voucher is for a very sad and basic breakfast "buffet" that includes stale pancakes and salty eggs. There are much better places to go and eat at in the area. The pool- pictures are very deceiving. We had to unfortunately deal with screaming kids and adults, which wasn't a huge deal, but the guy vaping poolside was and the other group of adults taking over all the chairs and tables, blasting their music in an echo chamber and being loud and intoxicated was a huge issue. Overall, staff was great but would not recommend this hotel to anyone that is looking for a relaxing weekend.

No Breakfast over weekend even though I choose this hotel because they have breakfast option. They don't have housekeeping after 2 PM. I needed housekeeping to setup the sofa bed for my kids, but we were told we need to set up ourselves. Sof bed is small for 16 years old and 9-year-old kids.

We stay at this hotel often and love it! The only thing we feel needs improvement is the seating in the pool area. There are only a couple tables with a few chairs and the lounge chairs are so sunken it’s difficult to get in and out. It’s a bit of a challenge for the older people in our family, especially when the few “normal” chairs are taken.

Mediocre hotel at best. TV would fade from bright screened to very dark. The cabinet to the safe was completely off it's hinges when you'd try to pen it. The pipe connecting to the shower head was very loose and would swivel when trying to just adjust the aim of the water. Kids running up and down the hallway. At one point one of the kids heated up a honey bun in the communial microwave causing the fire alarm to go off. Needless to say I won't be staying here again.

Stayed with for a night when visiting family in the area. Very clean. People were pleasant. Wish we had time for the pool!

Our grandchildren loved the pool! Our breakfast was delightful… cloth tablecloth and napkins. Excellent staff in the restaurant and the check in. Gabriel was wonderful….. even though it only his second day!! We will return!

Crown Plaza is convenient to stay at in location to pick family in Glen Ellyn. Property is clean but needs updating.

Beautiful space, great for business or family time. We'll definitely look to book here again.

The indoor pool is very nice if your family likes swimming. The room was comfortable. Its an older hotel but very clean.

Property was accommodating and staff very friendly. Sofa beds were not the greatest (stained and uncomfortable, but fine for the kids. Pool was very nice. Will stay again.