Embassy Suites by Hilton Chicago Lombard Oak Brook

Hotel looks nice from outside but I was not impressed with the staff or anything else. Went to check in and the lady was rude to begin with. I’d never stayed at an embassy suite before so I didn’t know there was a $50 incidental fee for each night. Was not prepared for that. Plus it was $12.50 a night to park at that hotel. If you stay for 3 nights it’s $37.50 plus $150. We only had 3 towels and 1.5 rolls of toilet paper to start. Found a human nail on the suitcase cart. Was not from us. All our nails are real. Pool water was cold. Little children in hot tub unsupervised. Tried to ask for a manager and the lady I spoke with said she was one when indeed she was not. Then the front desk manager upon check out was rude also. Just because my license says I live in NC doesn’t mean I’m from there.

Breakfast was just okay. Very few options. Donna would say “you hear again” if kids would go back to grab a fruit or something. I have stayed in many hotels and this one was the worse breakfast experience ever! Paying for parking is absurd! We are already paying for hotel. I would not stay there again.

The property was OK. Children were screaming all hours of the day and night throughout the hallways, which was ridiculous. The pool was so chlorinated, the burn dries just walking into the pool area, and there was like no break for adults to even swim. There were children unattended..

I enjoyed the location, the openness for family to gather for breakfast and no one pushing us to leave.

Upon first arrival, I had to ask them to change my entire bedding because someone’s hair was all over the multiplier layers of bedding. The hotel room was very dirty. I brought my own cleaner and wiping down the tables, headboard, lamps,etc. the paper towel was BLACK. The shower was disgusting and that same persons globs of hair was all over the shower walls. The pillow cases are stained and many of the towels aren’t washed thoroughly. The housekeepers were accommodative. The front desk staff was kind, but all they did was stand there on their phones and talk along themselves. They would look at you and not greet you unless you were standing directly in front of them receiving service. They did not offer me a different room or an apology for the nasty hair I found all over my room. Breakfast staff and breakfast were good. The pool was decent, but the security were annoying for no reason. So dead set on a kid having to wear a wristband when I had them in my purse for proof but my kid doesn’t like things that make her itch which is everything. I would stay here again if they fixed their cleanliness.

Me and my family enjoyed our stay….will definitely be staying there again next time we visit

Horrible weekend, it was a very bad experience in the pool also… the kids and I barely got to enjoy it. So many noise complaints over the weekend.

Our time was ok. That's pretty much how I would describe the Lombard Embassy Suites. I've never paid for parking when not in the city or near an airport. That was surprising. The pool had issues, which was the reason we came. So cloudy we couldn't see our feet in the pool and the hot tub was so bad you couldn't see your hand a foot underwater without the bubbles going. Things that I would assume are standard weren't. For instance, you couldn't log into your streaming networks on the tv. There was 1 channel that was kid appropriate that we could watch, unless you wanted to pay for something because the only on demand movies were all at a price. We ate breakfast and went to go swimming. The pool was supposed to be open but wasn't. Just kinda a 'meh' experience. It felt very dated. The woman serving breakfast was fantastic! She worked hard and was very nice. There was a surprise 'snack' time in the evening where you could go down to the bar and get some chips and veggies (if there were any out) and each adult got 2 free drinks. That was nice. We won't be back. There are too many other hotels we've been at with similar pricing and many more perks...

I like the accommodations as far as space of your rooms and the full to cook breakfast provided. However after coming to your location for over 15 yrs this would be my last unfortunately. Over the years the noise and the marijuana smoking within the property makes it less enjoyable for families.

Me and my family stay at the embassy quite frequently! However this time our stay was quite different. The staff is always courteous,however very understaffed. The pool area is place that should be safe,and enjoyable. In the evening they have security,but apparently they need it all day at the pool! My son,and husband went down to swim,and there were a bunch of unaattended boys. The boys were running around,taking clean towels,and placing them in the pool. They were playing in the hot tub,and hitting each other with towels,with no regards of other guest. There were also several hotel room parties,which needs to stop,because once again there is no consideration of other guest! The lack of supervision that is allowed on the premises is appalling! When we checked in on our first night everything was clean. As we continued our stay you could see the dissaray, throughout the hotel,because of all the ruckus that was allowed.We love Embassy,but they need to make some changes, or they will start to lose alot of long time guest.