Chicago Marriott Suites Downers Grove

The pool was closed off on the outside with cardboard and my children were looking forward to the swim-through feature. It is false advertising on their advertising. The hotel was under construction and they had a card table for check in. Their key card machine wasn't working and they had overbooked several people. The internet didnt work in our room so i had to use my data for two days on my hotspot. The fold out bed had a rod pushing in my back. There were children doing cannonballs in the hot tub unsupervised without and adult and they were all under 8. Not impressed.

Me & my family loved it here

Staff was friendly, breakfast was decent. Hot tub wasn't exactly "hot"- may need some maintenance as it was more like a pool temperature. The last night of my stay had a large group of YOUNG children, between ages of 6-13 next to my room. The parents were in a separate room and the noise between furniture banging around and kids screaming until after midnight. Would recommend not placing guests so close together with young kids unsupervised. Otherwise a great hotel- partially under construction but that wasn't an issue.

We had a nice stay over Christmas. This hotel really did their best with hospitality - even things out of their control like the pool not working and elevator out of order was handled very professionally. They went out of their way to make the lobby look beautiful and welcoming for families traveling over the holidays .

The staff at the hotel were friendly and very pleasant and the check-in process was easy. The room was very spacious and had a living room area. Two televisions are in the room as well as a microwave and mini refrigerator. The bed was extremely comfortable. They offer complimentary breakfast. The only cons I experienced were finding a dead fly on the floor and the toliet tissue rack was loose. Overall, I had a peaceful stay and the area is very safe and quiet. There are plenty of restaurants and shopping centers near the hotel. I recommend this hotel to anyone who is traveling, planning a staycation, or need a quick getaway with their family and/or spouse. Don’t think twice, just book the hotel!

I stay at a lot of hotels. I live lival but stayed here became my in laws were in town. From the first call I made I was greeted with friendliness and laughter. They helped me check in early. My 4 year old was treated like a princess and the two girls gave her snacks. Everytime I walked past they made me smile. Our room was clean and very spacious. The breakfast was so good. The eggs had peppers and I asked the chef for kid friendly eggs, he had a whole tray ready. He was so curtiouous and totallyunderstoodmy kid. I had an unfortunate personal issue with my husband overdrinking. I explained to the evening attendendent thst i had asked him to leave. He did. She personally called my room later to make sure my daughter and I were ok. She made me feel safe and cared for. I just really think each person working there made my weekend better and I will never forget it.

Stayed here for a staycation with kids. The indoor outdoor pool is great. However this hotel had lots of rules that they wanted guests to follow and did not provide many accommodations. The front desk staff was rude the first night to myself and other guests, I had to talk to several people before I was able to take the breakfast buffet to my room. I should not be forced to eat in a public space during a high transmission phase of a pandemic. House keeping never came to clean my room although I reserved and called three times to inquire when they would be coming. You are required to pay $5 per day to park in their lot. I prefer other Chicago Marriott suite locations, there better accommodations elsewhere and wouldn’t stay here again.

Took me a few days to plan & find what I thought was going to be the perfect winter break getaway for my family only to arrive and check in before telling me the pool/hot tub was unavailable. I called the day I booked to make sure they had a pool and hot tub available bc since Covid some are shut down but some hotels don’t update on their websites. Said it should be open the next day, sadly I already promised my kids to swim so I canceled & rebooked somewhere else for the night and was told to call back and see if the pool was open the next day before booking just to make sure. Next day I called and it swaps still shut down. Literally ruined our trip bc I then had to replan & rebook my 3 nights I had planned out. It takes some time to plan trips with kids not to mention the earlier you book the best discounts you get so I also paid higher rates somewhere else that wasn’t as nice as this was suppose to be bc I now had to book somewhere last min. Very frustrating!!

The hotel was very clean. The staff displayed excellent customer service. My family is planning another trip to the area, and plan to stay at this hotel

Clean, quiet but still great for our family of young kids and toddlers. Lovely place.0