DoubleTree Suites by Hilton Htl & Conf Cntr Downers Grove

We had a group of kids running and screaming down the halls and banging on doors. I was in the middle of getting the pullout couch ready for the night and it’s by the front door. It was about 10pm when they banged on our door and it scared me so bad that I fell on my bad knee. We called and called up to the front desk multiple times with no answer. We finally waited 6 minutes for support to pick up and she wasn’t even local! It was after midnight and the lady on the phone admitted twice that she heard them all still being loud. It continued til about 2:40am. I have video recordings of me sitting in my room and all the excess noise outside. They said security was talking to them but I’m not sure if they ever did because it continued. I got maybe 2 hours of sleep and now I have an 8 hour trip back home. The kids were hiding out in the stair case (that DOESNT need a key) the lady on the phone tried saying they needed a key. We’ve seen their parents around earlier in the night but they were nowhere to be found throughout the rest of the night. I’m super upset with all of this and will be posting my experience along with all of the videos on social media.

Comfortable bed. Nice atmosphere. Nice open lounging area to meet up with other family for dine in meals. We did encounter an incident one night in the room next to us, hotel staff were quick to act and keep us updated on the situation.

Location provides easy access to a lot of things but the walls were super thin. We had a room full of children who seemed to have no adult in the room that were screaming until midnight and throwing things all over the room. Complained multiple times and front desk took care of it but they woke up doing the same thing early in the morning the following day. Wouldn't recommend this hotel unless you want to hear everything in the rooms next to you (including people going the bathroom).

Everything about the room was good and the lovely woman who checked me in..great! However, we were on a family reunion trip and had a frightening incident on Saturday night/early Sunday AM7/22-23)at 3:30 in the hallway outside my niece and her children’s room. Woke up to screaming and physical fighting between a man and woman. The woman sounded like she was being beaten at some point. My nephew called the front desk three times for security..nothing happened. My question is why didn’t your front desk person call 911 for the police? A woman was being beaten and it was terrifying for my niece, nephew and their 2 children. In 2023 I can’t believe your training doesn’t have some component on domestic violence and what to do. Calling three times for help and never getting a response is outrageous. Please DO BETTER!

my kid has a broken ankle and they were very helpful getting us a room with a better layout.

Staff were super friendly and helpful. Rooms are however pretty dated and there is only Starbucks for breakfast. Also some annoying kids running around the balconies and knocking on door but that was not the staffs fault

I was traveling with my family to attend Thanksgiving dinner at other family members house

Awful stay on many levels, 5 day stay....SO DISAPPOINTED! Especially for a Hilton Hotel! No manager on duty the entire stay, front desk (not present in evening) unresponsive when there nor picked up phone. Had to switch to a new room after my first day because of bugs in bathroom, bed side outlets for chargers not working, fire alarm light flashing above my bed all night (had to cover with tape) and a popcorn smell that wouldn't go away. Second room was a little better but there was other ongoing issues such as construction in lobby and kids soccer tournament in town. Dozens of kids/teenagers running around screaming/cussing in center atrium all day and night. No security present anywhere or management to tell kids to tone it down. No quiet hours. After midnight I went to front desk and no one was there! Finally found an employee and threatened to call the police...they said...GO AHEAD! While I was down by front desk...a soccer ball goes flying into desk area from upper floor. Cussing could be heard echoing all over inside hotel from the kids. Next day, still no manager and told to email director who just gave poor excuses via email. Told to forgive them because of staffing shortage. When I used the lobby men's bathroom after checking out my last day there was barf all over and around the urinal from the night before. It was disgusting. At 58, I've traveled a lot over the years at all levels of hotels/motels and this was one of my worse hotel visits EVER!

The photos do not depict what was in the room at all. Seemed incovient that I needed an extra pillow and blanket for a family of 4.

I was very surprised at the condition our room was in. I've stayed at Doubletrees in different states and this one was by far the worst. Broken furniture, couch was worn and sagged in the middle, pillow case had a stain, chair was very dirty and had snags and a hole in the fabric. Only 1 small garbage can was in the room. Our keycard stopped working twice. I was disgusted that we could not get in our room and when I tried to use the customer service phone on my floor it did not work. I had to go all the way back to the front desk (while in dripping wet swimsuit and wait in line (with nicely dressed people there for a wedding/family reunion) to learn I was not the only person having this key problem. It seems that it has been happening a lot but still was not taken care of. I've called the hotel manager twice and got voicemail. I've left 2 messages and no one has ever called back. NEVER again.