Hampton Inn Chicago McCormick Place

The hotel is really dirty, all the carpets smells bad, my baby is sick because of that

Our family hotel stay was good from start to finish. The location was perfect right next to the event venue. The bridge feature was wheelchair accessible which was very helpful during out entire 5 day stay. The only issue we experienced was the inability to add our Hilton rewards info onto our reservation before or after our stay. Therefore, we were unable to utilize the digital check in or check out.

Hotel was good, clean. Check in checkout was really easy. Free breakfast is a big plus. Would have been better if there were a couple of complimentary water bottles. No exhaust in bathroom. One sliding door is common for bathroom and closet. Possibility of small kids being hurt or pinched if some one from bathroom opens the door

I love staying at this hotel, this is me and my family second time staying here and as usual outstanding service from the staff, clean environment, Great breakfast bar, walking distance from public transportation to downtown or inner city. Over all great option in goin with this hotel. The only reason I gave it 4 stars instead of 5 is because the toilets kept clogging in our room like it wasn’t getting enough of water or something but overall still a great option in the wide selection of hotels around Chicago. Look forward to staying there again.

Good stay for one night with family near to Soldier Field Stadium

I am so incredibly unhappy with my stay here I got to the room everything looked clean from the until I went to go throw something away in the trash, and there was a pill inside the trashcan and garbage not taken out so I called down and I informed them they said they were sorry and that was all Then about five minutes later I find my daughter over underneath the desk and she found over 430 mg Adderall's and I went straight down to the desk and I spoke to the manager and informed them and I ended up taking my daughter to the emergency room to make sure she did not consume of the drugs that was left behind in our dirty room. They told me that they would refund me half of my stay and they moved me to another room. I did say I was nervous that the room wouldn't have been cleaned. They did tell me it was and I should receive my money back in 5 to 7 days , it's now been 14 days and I called they said that there's nothing on my account and a manager would contact me back and no one still contacted me back do not stay here. It is not safe for your children. They do not clean up after themselves, and then they lied and deceived me I could've at least not stayed and got my money back Also will make sure that they are aware of all the hospital bills. I had to rush my daughter, therefore because of them not doing their job

Both myself and children had a great time.

Problems: Room had a very unpleasant odor - a bit like mold. Lighting - for baby boomers - was insufficient, and no make-up (magnifying) mirror was provided. Breakfast was really disappointing - no fruit at all for 3 of our 5 days, long wait to refill coffee urns, very little 'healthy' foods and limited selection, watery oatmeal, all plastic dishware and utensils - NOT eco friendly. The staff were very pleasant and the place was clean but we just didn't think that it was worthy of the Hilton affiliation. I did appreciate the location because getting to the conference center and to the Hyatt was really easy in bad or windy weather. Re the location: There were a lot of very poor and 'down and out' people once you ventured out a bit, before getting closer to the downtown. This is always very sad. Also - not very reassuring when a city must have a 'no guns' sign in parks where children play. Pretty scary for those of us not used to this mentality.

This is a clean and modern hotel with some nice features in a centralized area. The issues we had were with customer service and some basics. We booked a room with a tub because we had a toddler. When we arrived they said the only room they had was a handicap accessible shower. They refused to compensate for the change. Leaving no alternatives, we took the room. To make this worse the handicap shower wasn’t installed correctly and when used the shower floods into the whole bathroom. Some other examples of missing the basics is failing to tell customers in advance that parking is $50 for the night. Lastly I’ll get to some miscellaneous things like instead renovating the pool they put a strange rubber covering on the pool floor and stained paint and carpeting.

The property is conveniently located next to the McCormick place and the wintrust arena. It has tons of places to eat with walking distance. My family felt safe. Unfortunately Check in was hectic, there were tons of people waiting tocheck into their room. Even after 4pm because they weren’t ready (we arrived at 11am after being told we could have an early check in). All the staff was nice except for one lady wearing a burgundy wig. She had an attitude. The rooms are clean and smell nice but the beds are hard. Fridge in the room is extremely small, no microwave available. I asked for connecting rooms and ended up being on two separate floors which was a hassle for my family