Omni Chicago Hotel

Clean and good room type for family

Booked a hotel near Water Tower Mall and thought the Omni would be a great hotel but was placed into a room near major construction with tools going off and drywall being hung. Thankfully we didn't have young children who needed to nap during the day. I understood construction needs to happen but hotels should not be charging full price for rooms with this disturbance. After calling to complain, the hotel manager asked if we'd like to change rooms of the same room type so I asked to be comp'd free drinks/apptz instead of uprooting my family and belongings into another room but I would have rather not spent 30 minutes on the phone waiting for a manager to address the issue. Needless to say, I will not return to this hotel.

I had a nice stay but I was very disappointed about the wait times for valet. I waited over 20 each time to get my vehicle. The last day 6/16 they said they didn’t get my text. On 6/15 we got out vehicle and wondered why the remote wouldn’t unlock the truck to put my baby stroller inside . After 2-4 mins I tried to start the car and couldn’t I looked down and the vehicle was in reverse but it was started . That really upset me because it was a rental and what if something happened and it reveres on us or onto another car. Nice hotel very nice staff but valet for $80 a day really needs to be 10 times better. I would only stay again if valet was free or if I was given free nights.

Will never go back here. I specifically called around hotels to see which ones had adjoining rooms and this one did. They told me how to make the reservation to get the adjoining rooms with 2 different room types. We are traveling with a family of 5. They assured us we had it when i called back after thr reservation was made. I EXPRESSED HOW IMPORTANT THIS WAS. I even called back the day before our arrival to confirm and was again assured. Well of course we check in and no adjoining rooms. They were rude about it and seriously told me to cancel my reservation and go find another hotel !!! I traveled from MN by car on Memorial Day weekend and you expect ME to try to find another hotel are you kidding me, seriously??? I expressed my displeasure to the employee who didnt care. They didnt even offer to refund me any money. It was EXTRA for the room types we had to get the adjoining ones which we didnt get. The air didnt work and another couple was complaining about it when we checked in. It was extra to do the valet because I asked how long it would take to get our car and they said 15 minutes. Well of course I called for my car and it took 40 minutes even though the text back said 15 so we are all waiting in the lobby Forever!. Time is imortant on vacation. Also what hotel doesnt have hand towels to use for washing your hands ? We had to use a wash cloth but you only get 2 so then you wash your body with that same used wash cloth? Ugh just all around terrible and ridiculous.

The suites are great for families. The bellman were especially wonderful - so helpful with getting car seats in and out of cabs, folding strollers, etc. Would definitely come back!

I want to give this a higher rating, but there were a number of “minor inconveniences” that insure we won’t stay here again. Good: First, the door staff! They were fast & very friendly. We were there 3 nights & they knew us going in and out of the hotel by day 2. 2. The room was well-laid out. We had a junior suite & other than the bed not actually being a sofa-bed in the traditional sense (it didn’t fold out but removing the back cushions made it comfy for our college-aged child), the room was great. Bathroom was big & had an actual shelf across the back of the tub for shower essentials. What we didn’t love: 1. The restaurant & bar. While it looked pretty from the outside, we were never able to go because of the limited hours. There were a few times we would have liked to go down for a mid-afternoon snack or a drink before we went to dinner & it was closed from 2-5, then again after a evening out, a drink at the bar would have been nice back at the hotel, but it closed at 9 or 10 every night. 2. They were having system issues on a busy Easter weekend & EVERY time we went to our room, we had to go back down to the desk for another round of keys. We expected it after the first night, but then were told the keys would be good through the rest of our stay. They were not & we ended up with 3 sets of keys over 3 nights. The hotel is nice & in a good location, but we will stay somewhere else on future visits with our college student that better meets our needs.

This hotel was wonderfully accommodating and great for a small family. We had a spectacular view of Michigan Avenue from our room. All staff, from the moment you enter to when you check out, were extremely courteous and pleasant to interact with. The whole hotel and room were very clean - and even the shower pressure was great! My only complaint was the proximity of the hotel to a nearby hospital, so we heard ambulances a lot - but it wasn't anything that some earplugs couldn't drown out. Would definitely stay at the Omni again!!!

This was my family and I first trip to Chicago. The Omni Hotel was such a beautiful safe place to stay. The staff were so nice and pleasant. The system was down we had a late check in because it was a small mix up with the rooms, but they corrected it. Breakfast was amazing we all loved the 676 Restaurant/Bar. We will be back to stay here again.

Not the ideal stay for a family trip. Mini fridge provided, but doesnt get cold enough. You can request a microwave in room if needed. Though that was weird. Valet parking is $76 per night. And its designed to where you have to get it. Other parking is 2 blocks away. It was an ok stay. Probably wouldnt stay at Omni again..

The hospitality was impeccable!! Thank you so much for a wonderful stay! Very kid-friendly :)