Thompson Savannah

Slightly away from everything but still walkable. Great hotel and staff! Comfortable bed, nice big clean rooms. Great for families staying in a suite with a tub!!! Pool is a little small but good.

The hotel it good but don’t overpay for a suite. Sofa bed it’s not existing. Better to uses the regular room with a queen beds if you bring children. Not too close to where the good restaurants are Driving will be 10 min but will need to be creative to find parking in the Historic Area.

Mark, the manager, told us that he was going to give us a refund. The water in the shower stopped working and my family couldn’t take a shower before my graduation. I have not received the refund yet.

Great place for families with dogs!!! Can’t wait to get back!

Convenient and quiet location for families. Pleasant and professional staff.Charlie the hotel driver was very helpful and several at the front desk with whom we interacted. Pet friendly and kid friendly. Good in house restaurants easy 10 minute walk to river street and town

Our family has always stayed at Perry Lane and decided to give the Thompson a chance this time since we were just passing through on the way to Florida and then on the way back North. The hotel is cute, clean, and easily accessible by car. The rooftop bar/restaurant is definitely a highlight with beautiful views, dedicated staff, and cute, although somewhat limited, middle Eastern menu. The worst part of our stay was the downstairs staff. After a six hour drive our room was not ready for check in until 6 pm. We made the front desk person take off the outrageous resort fee. As well, the doorman seems to be misunderstanding his job. As we were walking in with all our luggage, he just stood there instead of opening the door for my two daughters who were struggling to open the doors with their suitcases in hand while he told them to go through the other door and pull harder. Finally, the front desk lady at check out tried to refuse to provide me with a copy of my invoice, saying I should ask Expedia. I had to explain to her that Expedia would not have my actual restaurant and other hotel charges on file. I think Hyatt should send in a team to train the staff to make the experience more professional and graceful, because the property definitely has potential.

The hotel itself is very cool. The vibe and decor throughout is spot on. The room itself is where I had an issue. There was no where to put away clothes. For a family of 4 we had two desk drawers (skinny), one “regular” drawer and two small, cubby like drawers. There were also no drawers in the bathroom. We settled the kids as best we could and lived out of our suitcases. Unfortunately the small sitting area in the bedroom has such a low chandelier we had to maneuver around it every time we had to get to our bags. Seems like a design issue as the room has plenty of space for functional furniture.

The place is beautiful, but our experience was stained by the service and attitude from the front desk staff. Rude and unhelpful, very bad attitude. I asked her if she could please repeat herself because I was unable to listen to her instruction, due to the natural noise from the lobby, and the staff member reacted as if I had ask for something awful. I had to apologize for not being able to listen because the lobby was loud. From there, she had a terrible attitude and i did not appreciate after a 9 hour drive with kids to get there

Everything appeared great, but somehow things went sour when the staff kept making up reasons why they did or did not have a microwave available.Who denies a lady and a child access to a microwave when we paid 200 bucks a night? We are very confused about the whole situation, when its the topic of conversation of our 6 hour ride home.

From check in to check out, the staff (and i mean EVERY single person) made us feel like family. The front desk remembered my birthday and gave me SO much love on my 40th. The rooms were so comfortable and clean and glamorous for the price. This is by far my favorite hotel in Savannah!+