Hampton Inn Atlanta NW Cumberland

AC did not work. They sent someone to repair it at midnight and I have two young kids so as you can guess that didn’t work. The bathroom was dirty. They moved us to another room but it wasn’t until 11:00p on our last night the room we were moved to had leftover food in the refrigerator and the hot water did not work.

Great location! We were there from Florida for Six Flags but wanted to do some other things so chose here and it was great. Went to the malls, Perimeter Mall just north of here also. Great eating places right there and Braves stadium was just an exit away, so we ate there one night too. Rooms were clean, kids used the pool and gym both days. Breakfast was a full meal and really good. They kept the area clean and stocked for everyone. Would stay here again if in the area.

The lobby was nice. The staff was friendly. Breakfast was quite good and the attendant kept it super clean. The hallways had a bad smell. Maybe weed? The rooms are outdated. The bathroom had 1/3 of a roll of TP sitting on the back of the toilet. No holder, seemed odd. Couldn’t get the TV to work. Told the front desk when we were checking out and he said the channels don’t work before 24. Odd again. The outlet for the TV had no cover. Seems like it would be very dangerous with a small child. I would stay somewhere else if stopping in Atlanta again.

So I arrive at the hotel. Nobody at desk which was ok because maybe he had to take something up. Then he started to check my reservation. Another guest came out of his room and said that the person that checked him earlier said he can check back around 3 to see if he can get an additional room. So the fd agent then asked me if I need two bed or one. I booked two beds. Which was understandable to be given to the guest who had his family when it was only my lady and I . So he gave the guest the room. Then proceeds to check me in, now he neglected to inform me that the king he has was occupied earlier and they complained about the ac not working. I know that I was only there just for 8 hrs but that information should have been brought up before I gave up my room which probably had ac. So we went to the room accompanied by the agent, he asked if it ok , at this point with no rooms available in the surrounding area I had no other choice but to accept the room. It was bearable for the 1st hour then the heat came full force. So at this point my wife decided to get up and start getting ready for her flight. She attempted to shower and the nob to turn on water fell off. I dropped her off to the airport came back to the hotel and decided to just stay in my car with ac then later went up to room to shower and check out. I just wish that I would have been told before I gave the room away then give me the option but he checked inn room got my incidentals pymt and told me after the fact.

Didn't have a room with two queens as I had booked, gave us two rooms (I had children with me so it was NOT ideal), the second room had been used (bed messed up, lotion on the bed, used prophylactics in the trashcan), took over an hour to finally get acceptable rooms. Floor was sticky in the rooms, no remote in one room and we couldn't turn the tv off (it was on when we walked in). The only good thing about this hotel was the location (close to Truist Park) and the friendly, yet frustrated, young man at the front desk.