Mission Inn Resort & Club

Omg. There’s tons of kids unsupervised… running and screaming at the top of their lungs. You would think this is a preschool nursery playground.

The room was a disaster. The phone didn't work and they couldn't fix it. The AC made crackling noises as it finished its cooling cycle (though they did replace it). I found someone's contact lens stuck to the bedside table (and some other sticky substance). The bed - although very soft - creaked any time I came near it. The bathtub faucet moved around if you touched it (you had to jiggle it around to get the shower to go on). The toilet and sink was designed for the height of a three year old child. I tried to order room service but they didn't have enough people to bring it so I had to go pick it up myself... and when I did go to the restaurant the menu only had half the items they had listed on their site. And and and... I could go on. The one very nice thing about the property was the people. When I finally found a way to call the front desk (see phone issue above) the maintenance person showed up in minutes and really tried to help fix things. The front desk was extremely polite and honestly tried to address the problems; they offered to move me to another room after the first night but I didn't want to do that then have to deal with another set of challenges as I was only there two nights.

The rooms are very clean. The property is beautiful and well manicured. The whole staff was great and treated my family like welcomed guests. We are already planning coming back for a week long stay to enjoy the property and just relax.

I am super disappointed with this one night stay at Mission Inn Resort & club. I am not sure if it is a mistake made by Hotels.com, it was shown as a 4-star hotel on hotels.com and I paid a lofty $350 for a Saturday night stay for a special family event. This price is way above other nearby luxury resorts on the same day. I chose this one for its advertised amenities, but it turned out the room I got is worse than a 2-star inn or motel. No fridge or microwave in the room, the noice from upper floor shower and flush is very loud. one of our parties forgot to bring a toothbrush, we have to pay $2 from the front desk. On site restaurant is expensive too. Except for a golf view from our room, nothing I have experienced here will justify the price I paid for it.