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sheila
27 Apr 2024 - 28 Apr 2024
reviewed on expedia
2 out of 5 stars
room was dirty brought to the attention. Staff said they would change my room didn't do it then waive the parking fee of $22 really you waived $22 parking fee. Are you kidding me? Another other concessions the staff member seem completely offputting that he had to cop me anything and was very irritated with me when I asked for help with my luggage I did not receive any. I would never ever come here again.
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Leigh
27 Mar 2024 - 1 Apr 2024
reviewed on expedia
5 out of 5 stars
Loved it! Super fun hotel for kids to go to Disneyworld. Walkable to Disney springs. We loved it. Staff were really nice and one girl especially in the snack bar; she was so patient with my son!
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Tony
11 Apr 2024 - 12 Apr 2024
reviewed on hcom
5 out of 5 stars
We stay at this hotel all the time it is are family go to spot.
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Michael
17 Apr 2024 - 18 Apr 2024
reviewed on expedia
4 out of 5 stars
I genuinely enjoyed our stay at this hotel and will consider staying near other hotels around the area for our next trip. However there is a specific incident with a staff where they were extremely rude and made a 5 start experience a 3 star experience. This one individual definitely left a bad taste of what could’ve been an on going stay for our family.
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Kyle
16 Mar 2024 - 17 Mar 2024
reviewed on expedia
5 out of 5 stars
Close to Disney spring. Nice pool for kids to swim in evening.
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Theresa
6 Apr 2024 - 7 Apr 2024
reviewed on expedia
5 out of 5 stars
When I’m in the area, I always stay at this location. It is extremely convenient to Disney Springs and all Disney theme parks. It is family friendly. The pool area is beautiful. With a restaurant/bar poolside which makes it convenient to get something to eat or drink while relaxing. The staff is always wonderful and very accommodating From the valet to the front desk, everyone is always very pleasant and very willing to assist.
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Tatiana
1 Apr 2024 - 4 Apr 2024
reviewed on expedia
5 out of 5 stars
Came for a conference and not Disney, but was happy to be close to Disney Springs and a lot of Restaurants and activities.
The hotel is in a nice and walkable area!
My room was in the tower and was updated, clean, and had everything I needed.
It was loud, you can hear everything in the hallway, but there are also an insane amount of kids because it’s Disney, so it’s not surprising or an issue at all. Like most Disney locations everyone is asleep before 11, and up around 7:30.
Would come back for sure!
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Michele
29 Mar 2024 - 1 Apr 2024
reviewed on expedia
1 out of 5 stars
I’d love to review this property, but unfortunately, the manager exercised her right to “refuse service” to myself, my husband, and my two young children. While the front desk admitted it was their mistake of checking me in when I didn’t arrive, the manager was not interested in hearing what happened, and in a rude and unkind way, in front of tons of people, loudly stated “we are cancelling your whole thing, and you’re responsible for the night you didn’t show up. As the manager I can refuse anybody, and I’m refusing you.” Horrified and embarrassed, with my two young children, we had no where to stay and what should have been a trip to the most magical place on earth was an absolute nightmare.
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Jurgen
30 Mar 2024 - 31 Mar 2024
reviewed on travelocity
3 out of 5 stars
The Pool and Pool bar was excellent. The hotel is kid-friendly. The worst are the bathrooms; overall, the hotel feels old and not worth the price.
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Kayla
27 Mar 2024 - 31 Mar 2024
reviewed on travelocity
4 out of 5 stars
Location was idea for everything we did with a rental car. The rooms were basic hotel nothing “resort” about them per say. No trash can but in the bathroom extremely small, no exhaust fan in the bathroom so you can image where the mold is going , no microwave in the rooms, I loved the resort it self I just didn’t like the room. Outdated and the water stayed scolding hot. If you have little children do not put them in the shower or bath when you think the water is suppose to be cold or luke warm. It goes from Luke warm to scolding hot and stay scolding hot. Normally I do not mind that however it became unbearable for myself and dangerous for my five year old son.