DoubleTree Suites by Hilton Orlando - Disney Springs® Area

This was our first time staying at this resort and I was highly impressed. The staff was top notch, very friendly and helpful. I was surprised by the size of our room. It was very spacious and comfortable considering we are a family of 5. Most of the rooms at Disney resorts are small. The room was also very clean. On our first night we walked to Disney Springs, about a mile, and there were zero complaints from the kids. Definitely an easy walk! Overall I recommend this hotel and will be coming back.

The rooms could’ve been a little cleaner but staff were all kind and it was close to Disney! Very family friendly too

It was a great location. Very spacious for a family going to Disney.

We booked for a family trip to Disney. We knew this would not be the full Disney resort experience, but the customer service was lacking more than expected. We were told wrong information regarding the shuttle and desk staff was rude at check in. It’s currently under construct… maybe that is impacting the overall experience. The positives are convenience and nice bartending staff and bar food.

The sofa and carpet smelled terribly, like someone vomited all over it. The tvs turned on but we couldn’t select anything; the remotes didn’t work. Breakfast isn’t included, even a light one, and pricier than the Disney places we ate at. We needed a place to crash after a later arrival before checking into our resort the following morning and while this place was not expensive, it was not worth it, especially if you are staying multiple days. That would have been rough, especially with kids.

This hotel is undergoing a refurd. So that caused a lot of hastle for everyone. I will say the whole front desk staff was fantastic. Before we even checked in Ben was helpful over the chat. Shaquille kept it going with a big smile and was sooo helpful on check in. Jauls was great with directions and making my kids feel so comfortable. At the pool bar Julie made sure I was aware of all the discounts available as a member. She seriously was a highlight of our last day. We are planning on returning once construction is complete.

The rooms have all been renovated and ours was nice and clean. The hotel is undergoing renovation ( which I was not aware of when I booked out 3 night stay. There was no lobby and parking was difficult and almost unavailable for the $25/night charge. Our daughter and her family couldn’t get into their room at 2:00pm as “it was being cleaned”. They changed in our room to go to an evening event with us. When we got back at 1:00am, their room was still unmade, bathroom was filthy etc. The hotel was full so they couldn’t get their room changed. A cleaning guy with a mop showed up at 2:00am to clean which was ridiculous as the kids were asleep. The hotel finally made good on the first night after a long and drawn out complaint.

We stayed in a renovated room. It was beautiful. Very comfortable beds, including the pull out. The layout was perfect for our family of 4. Only two things detracted from the stay. The cleanliness wasn't quite there. Some crumbs on the floor, looks like it all needed a vacuum and the body soap and conditioner bottles attached to the wall was empty. Also the renovation had blocked off plugs near the bed. The only way to charge the devices near the bed was through a clock radio with a USB port. Not ideal at all.

The property could definitely use some updating. The drywall above the shower had a big blob of drywall mud just there. Also an area of the tub had drywall mud covering it. Towels and sheets were thin. Could really use some investment to be true to the brand. Staff was TERRIFIC. Location was great and pool area was nice and relaxing. Room sizes are REALLY NICE. Especially for families.

Terrible place - AVOID It was sold to us by Expedia as a 4-star hotel, when in fact, this is a 3-star hotel. When you pay for a 4-star you want a 4-star hotel. There were several things that were not working, such as the elevator button light to our room (6th floor). The shower curtain does not stay on. There were stains on the couch. The furniture is beaten up. The refrigerator barely cools the drinks. In addition, housekeeping is only available by request, there is terrible humidity throughout the hotel and in our room, and there are no restaurants, no bar, and no lounge area. You really have nowhere to go (in the hotel) and nothing to do. The hotel is under construction, with constant heavy machinery sound all over. There are no balconies, our view was of the I-4 highway, and the sound of the highway did not let me sleep through the night. It was like sleeping next to a race track. The pool is also by the highway. Things we paid for with the hotel stay but got cheated on were "in-room" complimentary water bottles when in fact, there wasn't a single water bottle in the room. You had to get them from the front desk, and they only give you two per day, even if you have a family of four. Breakfast was really disgusting. So much so, that even though it was included in our stay, we opted to eat out because the day before our daughter got sick from eating the stuff. It would appear that they buy everything expired, or about to expire and that is why it tastes so bad.