SpringHill Suites by Marriott Jacksonville Airport

About the hotel

An outdoor pool, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Other amenities include a snack bar/deli, coffee/tea in a common area, and a business center.

Nearby attractions

In the suburbs, SpringHill Suites by Marriott Jacksonville Airport is in North Jacksonville, a neighborhood in Jacksonville with great airport proximity. Jacksonville Cruise Terminal and Sally Corporation are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Jacksonville Zoo and Gardens and Ritz Theatre & LaVilla Museum. Alexander Brest Planetarium and Museum of Science and History are also worth visiting.

Popular amenities

Family friendly

Free cribs/infant beds

Grocery/convenience store

Kitchenette

Laundry facilities

Microwave

Outdoor pool

Refrigerator

Snack bar/deli

Wifi

Available in all rooms: free wifi and wired internet

Available in some public areas: free wifi and wired internet

Food and drink

1 bar

Coffee/tea in common area(s)

Free breakfast available

Guest services

24-hour front desk

Daily housekeeping

Dry cleaning service

Laundry facilities

Accessibility

Accessible bathroom (select rooms)

Assistive listening devices available

Braille signage

Grab bar near toilet

Height-adjustable showerhead

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility (select rooms)

Lever door handles

Low-height view port in door

Roll-in shower (select rooms)

Visual fire alarm

Wheelchair-accessible business center

Wheelchair-accessible fitness center

Wheelchair-accessible parking

Wheelchair-accessible path of travel

Wheelchair-accessible pool

Wheelchair-accessible registration desk

Things to do

Fitness center

Outdoor pool

Outdoor

Terrace

Conveniences

Atm/banking services

Elevator

Free newspapers in lobby

Front-desk safe

Grocery/convenience store

More

Smoke-free property

Tv in lobby

Show less...

Nearest Airport

Jacksonville International Airport

3 km from this hotel

Reviews that mention...

All reviews (17)pool (2)staff (7)clean (7)accesibility (2)

Family Reviews

for SpringHill Suites by Marriott Jacksonville Airport

3.5 out of 5 stars

17 reviews

Review data

5 star reviews

41%

4 star reviews

12%

3 star reviews

12%

2 star reviews

18%

1 star reviews

18%

We have selected a sample of reviews which reflect what families have said about SpringHill Suites by Marriott Jacksonville Airport

Showing 1 - 10 of 17 reviews

Latest reviews (17)

J

Jenna

17 Jun 2024 - 19 Jun 2024

reviewed on hcom

1 out of 5 stars

We will not stay here again. We checked in around 7 pm and the internet was down the entire night. We couldn’t use our phones inside the hotel and the TV wouldn’t work without internet. Then the next day the city came by and closed the pool. This was not communicated to any guests ahead of time. We asked to leave for the night to find another hotel and the front desk told us we had to call Hotels.com. Hotels.com tried to get ahold of a manager for three days to approve the refund and could not. It feels like management completely ignored our request. We had three kids and make reservations based on pools, and in this case the pool wasn’t an option.

V

Voncele

20 Apr 2024 - 21 Apr 2024

reviewed on hcom

5 out of 5 stars

Our family over night get away was just what we needed and to have family come along made it more exciting and fun. Our stay at Springhill Suites was enjoyable, exciting, fun, adventurous and unforgettable.

R

Rebecca

8 Mar 2024 - 9 Mar 2024

reviewed on expedia

3 out of 5 stars

It was nice because it was big enough for our family of 5. The staff was very friendly and the breakfast provided was nice. The TP dispenser was coming out of the wall and one of our comforters was stained. It worked for a night before we left for our cruise.

K

Kaelee L

25 Feb 2024 - 26 Feb 2024

reviewed on expedia

4 out of 5 stars

It was close to the airport, so it was convenient. The room was clean and organized , although it had quite a few imperfections. The management did make note that they’re renovating - which is great. The staff put on cartoons for our kids during the breakfast which I really appreciated and everyone was friendly!

k

kandi

17 Feb 2024 - 19 Feb 2024

reviewed on expedia

5 out of 5 stars

This hotel is an average hotel . Really nice staff . My family stayed next door at a more expensive hotel and I didn’t see anything different. Very good breakfast

J

Joseph

16 Feb 2024 - 17 Feb 2024

reviewed on expedia

5 out of 5 stars

Meeting family group traveling for family funeral, this was a quick over night stay but suite was perfect space to be able to gather and visit before attending services, close to restaurants and worked well for traveling during this difficult time

T

Tashina

18 Jan 2024 - 19 Jan 2024

reviewed on hcom

5 out of 5 stars

Wonderful Host Extremely Clean Overall Excellent Stay! I will certainly book again with this family.

j

jose

19 Dec 2023 - 20 Dec 2023

reviewed on hcom

1 out of 5 stars

By far one of the worst hotel stays for our family. We usually stop off in Jacksonville on our way up from Ft. Lauderdale to North Carolina. We booked SpringHill Suites based on star rating and proximity from I95. We are a family of 5, so we chose a room with 2 Queens and a trundle sofa. The room "felt" dirty as soon as we entered. The rug was visibly filthy, the sofa was stained with a white substance and the trundle mattress (if you could call it a mattress), which was undressed, was stained and smelled awful. My 10 year old son who was supposed to sleep there, slept with us instead which made for a horrible nights sleep for all three of us. This place made the top of out "DO NOT STAY" list. I should have taken photos for this review, but I couldn't get out fast enough.

J

Janell

22 Dec 2023 - 23 Dec 2023

reviewed on orbitz

5 out of 5 stars

This was a convenient overnight stay for my family during our family road trip over the holidays to Tampa, Florida. The customer service was lovely and the room was spacious and clean. The complimentary breakfast was very good and the staff was very pleasant. We definitely keep this hotel in mind on our next road trip. Conveniently located off I-95.

B

Brooke

20 Aug 2023 - 21 Aug 2023

reviewed on orbitz

1 out of 5 stars

The room was nasty floors sticky mildewed, window was covered in water from the ac unit above leaking and Rotted the wall. Sink faucets were green with soap scum and mildew and toothpaste looking, couch was disgusting with white stains all over it from what looked like bodily fluids, phone didn’t work it was broken and unplugged after speaking to the staff twice we got moved rooms and the new one was much better or at least looked and smelled clean still scared of the couch but at least not afraid for my children’s health and safety