DoubleTree by Hilton Hotel Jacksonville Airport

About the hotel

Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas and a free airport shuttle are also provided. Other amenities include a bar/lounge, a 24-hour business center, and self parking.

Nearby attractions

DoubleTree by Hilton Hotel Jacksonville Airport is located in North Jacksonville, a neighborhood in Jacksonville with great airport proximity. Yellow Bluff Fort Historic State Park and Timucuan Ecological & Historical Preserve reflect the area's natural beauty and area attractions include Jacksonville Zoo and Gardens and Ritz Theatre & LaVilla Museum. Sally Corporation and Museum of Science and History are also worth visiting. Take an opportunity to explore the area for water adventures such as sailing and other activities like golfing.

Popular amenities

Family friendly

Free cribs/infant beds

Grocery/convenience store

Laundry facilities

Outdoor pool

Refrigerator

Wifi

Available in all rooms: free wifi

Available in some public areas: free wifi

Food and drink

1 bar

1 restaurant

Full breakfast available for a fee daily 6:00 am–10:00 am: usd 17.95 per person

Guest services

24-hour front desk

Concierge services

Daily housekeeping

Dry cleaning service

Laundry facilities

Luggage storage

Multilingual staff

Wedding services

Accessibility

Accessible bathroom (select rooms)

Assistive listening devices available

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility (select rooms)

Phone accessibility kit

Roll-in shower (select rooms)

Stair-free path to entrance

Well-lit path to entrance

Wheelchair accessible (may have limitations)

Wheelchair-accessible business center

Wheelchair-accessible concierge desk

Wheelchair-accessible fitness center

Wheelchair-accessible parking

Wheelchair-accessible path to elevator

Wheelchair-accessible pool

Wheelchair-accessible registration desk

Wheelchair-accessible restaurant

Wheelchair-accessible van parking

Things to do

24-hour fitness center

Outdoor pool

Outdoor

Free pool cabanas

Pool sun loungers

Conveniences

Atm/banking services

Ballroom

Banquet hall

Elevator

Free newspapers in lobby

Front-desk safe

Grocery/convenience store

More

Communal living room

Smoke-free property

Tv in lobby

Show less...

Nearest Airport

Jacksonville International Airport

1 km from this hotel

Reviews that mention...

All reviews (11)clean (3)pool (1)staff (4)evening entertainment (1)dining (1)parking (1)accesibility (1)location (1)

Family Reviews

for DoubleTree by Hilton Hotel Jacksonville Airport

3 out of 5 stars

11 reviews

Review data

5 star reviews

27%

4 star reviews

9%

3 star reviews

18%

2 star reviews

18%

1 star reviews

27%

We have selected a sample of reviews which reflect what families have said about DoubleTree by Hilton Hotel Jacksonville Airport

Showing 1 - 10 of 11 reviews

Latest reviews (11)

P

Paul

3 Apr 2024 - 4 Apr 2024

reviewed on expedia

1 out of 5 stars

The A/C didn't work & the toilet didn't work. By the time we checked in and set the kids up in their beds it was too late to make a change because we had to be up for our flight in a few hours. We didn't think we'd have to worry about either of those things for the price that we paid. Hoping that they can rectify the situation

T

Tara

6 Feb 2024 - 7 Feb 2024

reviewed on expedia

1 out of 5 stars

So the property is incredible but Expedia dropped the ball on my reservation. I got an e mail on the way there from Expedia that one of my rooms was cancelled- then called the hotel and they had no Expedia reservation for me at all. Luckily the hotel had two other rooms available. I was extremely upset as I was traveling for a family emergency. I will never book through Expedia again!

K

Kristin

6 Aug 2023 - 7 Aug 2023

reviewed on orbitz

5 out of 5 stars

Very clean, rooms are beautiful and large and the kids loved the cookies on arrival:)

B

Bradford

24 Apr 2023 - 25 Apr 2023

reviewed on orbitz

3 out of 5 stars

The window ac unit in the room smelled like mold. The hallways also had a moldy musty smell. I don't think the air in the room and hall ways was ever circulated with the outside air. There was a lot of noise (doors slamming) in coming from the hallway. There were broken child access locks on the gate to the pool.

T

Tish

8 Apr 2023 - 9 Apr 2023

reviewed on orbitz

1 out of 5 stars

Some staff went out of their way to be friendly and help. However my adult daughter and small child and I were lied to repeatedly about there being full dining service. We had no car because I found THIS hotel by the airport that promised a restaurant for 3 meals. We overheard the front desk telling others after day one that there was a three meal dining service. Not true for two days. They gave us a shuttle only to have a 45 minute waiting time on day two. There were barking dogs on one side of us and loud sex on the other. Thin walls obviously. The air conditioner did not work correctly blasting us out with no way to control it. The mattress was ridiculously soft. If you have a bad back then NO!

T

Theresa

2 Apr 2023 - 4 Apr 2023

reviewed on orbitz

2 out of 5 stars

Hotel needs alot of upgrades and repairs. The front staff was not friendly and feel annoyed upon check in. Had to pay $8 for parking at the hotel which is ridiculous. During our last night around 8 when my kid was in the shower the water went out. Never had experience where the hotel would run out of water. Worst stay ever !

J

JOHN

25 Feb 2023 - 26 Feb 2023

reviewed on orbitz

2 out of 5 stars

This hotel needs huge improvement and renovation. Very disappointing, should be classified as Single Tree if you see what I mean. Why does Hilton put its brand over this type of hotel? We had room 817, A/C noisy and connected with taped wires, very dangerous if you travel with young kids, bathroom door and balcony door have to be replaced, etc.. And it’s not cheap at all to sleep there! Totally overpriced. All A/Cs in corridors are as noisy as airplanes during takeoff

V

VERTA

13 Jan 2023 - 15 Jan 2023

reviewed on hcom

5 out of 5 stars

My stay started with a friendly smile over the phone with Trainika. She was very pleasant and extremely professional, when greeting us at check in. To meet her in person was the icing on the cake. ⭐️⭐️⭐️ She tolerated my family. 😊 The entire staff was so accommodating. Jeanne in the restaurant was amazing. Jonathan and Latoya, front desk, were superb. If I missed anyone, my apologies because they were excellent also. The hotel was clean, rooms were comfortable. Elevators need some speed. 🤭 We have no complaints! We shall return.

D

Divine

5 Dec 2022 - 6 Dec 2022

reviewed on hcom

3 out of 5 stars

The room was clean, but the bathroom area was smaller than expected. This could be because it is designed for maybe a one person or a couple instead of family of 3.

K

Keila

5 Jul 2022 - 6 Jul 2022

reviewed on orbitz

4 out of 5 stars

Well my only concern is that when I booked the room I paid online and when me and my family got there one of the stuff asked me if we were going to need a ride to the airport in the morning and i said yes and I paid $25 more dollars after she told me that and I got confused because she didn’t said anything else. I came back to this hotel with my bf only to stay the night and when we got to the airport we asked someone how much was the taxi to take us to the hotel and this person told us it was free and I don’t understand why I paid extra $25 the first time. 😑