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Doris
9 Aug 2024 - 12 Aug 2024
reviewed on hcom
3 out of 5 stars
Hotel.com offers paid at property in your own currency. Not honor for Avid hotel.
They had late check in, they about to cancel my reservation bavaused I call them to let them knows I was stocked in traffic. Finally check in with grand kids, no remote control working for tv. Just one person in front desk can’t leave reception. Just one trash can. And two towels for 4 people.
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Melissa
4 Apr 2024 - 6 Apr 2024
reviewed on hcom
5 out of 5 stars
The place was great! Hospitable, comfortable and clean. We stayed as a family of 4 only thing is we were only given two towels but when asked for more they were very understanding.
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Shaniqua
24 Mar 2024 - 26 Mar 2024
reviewed on expedia
4 out of 5 stars
Loved the location, friendly staff, 24/7 coffee and the lovely breakfast. However, I noticed dust has started to settle in areas in the bathroom and a little more TLC can happen in the shower but I will definitely book this hotel again and refer to family or a friend.
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Shawn
8 Feb 2024 - 9 Feb 2024
reviewed on travelocity
5 out of 5 stars
I want to express my sincere appreciation for the incredible experience I had during my recent stay at your hotel. From the moment I arrived, I was greeted with warmth and professionalism, and the level of service I received throughout my stay exceeded all expectations.
The accommodations themselves were nothing short of exceptional. The room was immaculately clean, elegantly furnished, and provided a level of comfort that allowed me to fully relax and unwind. The attention to detail in the design and amenities did not go unnoticed, and it was evident that great care had been taken to create a space that was both inviting and luxurious.
I also want to express my gratitude for the hotel's commitment to sustainability and responsible practices. It was inspiring to see initiatives in place to minimize environmental impact, from energy-efficient lighting to waste reduction efforts. Knowing that the hotel values sustainability only added to the positive impression I had of my stay.
In closing, I want to extend my deepest thanks to the entire team for creating an experience that exceeded all my expectations. My stay at your hotel was truly unforgettable, and I am grateful for the care and attention that was put into every aspect of my visit. I have no doubt that I will eagerly return in the future, and I will certainly recommend your establishment to friends, family, and colleagues seeking a world-class hospitality experience. Thank you for a truly remarkable stay.
Regards,
J
Julius Christopher
9 Jul 2023 - 10 Jul 2023
reviewed on travelocity
5 out of 5 stars
I like that they are near the airport and they offer free shuttle. Their complimentary coffee is also available 24/7. Since the hotel is beside I-595 and the airport, it may get noisy sometimes. The rooms are compact but efficient. Despite it size, it has a mini ref and an in-room safe. One thing I do not like is the small sliding doors at their main entrance. It took me a while to bring my family's 7 luggages inside the hotel because of the small door opening.
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Deborah
24 May 2023 - 25 May 2023
reviewed on hcom
5 out of 5 stars
Hotel West Great. New. Clean. Gal at the front desk was super helpful and nice. There’s a good amount of snacks in the lobby for kids who might want an evening snack. It’s literally 10 minutes from the airport. Very good choice if you have an early flight out.
A
26 Mar 2024 - 30 Mar 2024
reviewed on hcom
1 out of 5 stars
Overall, our stay was ok. The breakfast at this hotel was average. I don’t suppose my family and I would return to this hotel for the simple reason that during our stay we had two fire alarms go off during the night while we were sleeping and did not receive any communication from staff in the morning on what was going on. Secondly, one of the staff serving breakfast on 3/30/2024 was super rude to my wife and a few other guests which was totally uncalled for. Matthew at the front desk was awesome though.
A
11 Sept 2022 - 12 Sept 2022
reviewed on hcom
5 out of 5 stars
Fast and easy check in, clean room, beds and overall hotel experience. This was a simple and nice stay for my family.