Inn By The Harbor

Great location, walking distance to the beach and the waterfront. Having free bikes available was a game changer, although they need to be better maintained, got a flat and had to walk home, and brakes on other bikes were iffy. Guest appreciation was also nice with drinks and appetizers. Now the not so good, beds in 217 were way too soft, have had backaches since day one at the hotel. Room needs more character, a few pictures on wall and please clean and change out the curtains, they look tired. Kitchen utensils were straight out of a college dorm, need upgrades there as well. Pool was way too cold mid 70s at best, should be between 80-85, especially at this time of year with highs of 70. Walkways need a good power washing, change out bright spotlights by pool with something more cool and soothing. Clean up area behind the hotel, looked like leftover crap left behind so you didn’t want to open curtains behind beds. Need more sound deadening between rooms, heard a crying baby for several hours. This is not a 3.5 star hotel, more like 2.5. Was expecting more for a 3.5 rating, so might want to downgrade yourself to be in line with what you are, a nice enough refurbished motel. Pool area could use some upgrades, would be great to fix the fountain by the hot tub, paint the hot tub (looks very worn), and put up a faux grass wall against building next door, looks horrible with just a brown wall. It’s those types of touches that will get you to three stars and above.

Well over all my kids and I enjoyed our stay. Three things, one found a few Ants in the kitchen, not alot maybe about six. Two, the dead bolt needs some WD -40, its is hard to lock in room 209 and last there is no fan in the bathroom so it make it uncomfortable you have to open the window but when you take a shower at night you don't want to open it. You never know someone can look in while using it. Staff was very helpful and knew about what Santa Barbara offers, which I found helpful. I will most likely return to the Inn or one of your other properties. Thankx

Wonderful and kind helpful staff. Big beautiful rooms. Easy accessibility to downtown, walking and beaches. Great pool, hot tub and super family friendly

We had a wonderful time. So many nice perks like breakfast included and wine happy hour (with cookies for the kids). The staff was kind. The accommodations were comfortable. The pool and guests were also lovely. Overall, we had a great experience and had everything we needed.

One night stay while on a business trip. Hotel needs updating, it reminds me of places I stayed as a kid in the 70’s.

The staff was incredibly friendly and accommodating and while we were on the first floor we felt so safe with our two little kids. The wine happy hour and continental breakfast were so nice and having cookies out for the kiddos was a plus! The property inside is beautiful and while we didn't get to use the pool it was very clean.

Nice location, close to downtown, the beach, and the pier. Room was in great condition, clean. Kid friendly hotel, traveled with a toddler, a pack and go was provided by the hotel as requested, at no extra charge. Carpet in the room was clean, did not leave my toddler with grimey heels. Front desk staff was very helpful and friendly. Mattress wasn’t the most comfortable, but wasn’t the worst either. The area seems to be a dead zone for T-Mobile service, but Wi-Fi is readily available and has good speeds.

Room upgrade and surprise gift of some bubbly in the fridge was fabulous! The upgrade to a kitchen room was awesome because that’s so helpful with children. The front desk staff was very good. Housekeeping helpful with linens.

I stayed in a two bed room overlooking the pool area, the room was clean and comfortable, the room also had a kitchen area that would be great for a larger family. I cannot comment on the cleaning staff as we did not ask to have our room cleaned (typical for the current Covid situation) I would stay again.

Perfect short stay with family. Staff are very helpful and teh place is well maintained.