Residence Inn by Marriott Dana Point San Juan Capistrano

I paid for my room in advance to stay 2 nights in a Double Queen Suite. When I arrived with my wife and three kids I was informed my room was double booked and no longer availabale and that no rooms were available even though I already paid. The desk staff said they arranged a 2 night stay at a different hotel 20 minutes away. When we arrived at that hotel we were informed that our room was only available for 1 night that we would have to move again. After several phone calls with the very rude Residence Inn Manager, Valarie Roriguez, we were finally moved to another hotel that had a room available for us. When I asked about the refund that I was promised I was told to contact Expedia. The staff even had the audacity to blame Expedia for thier own failure to contact me and tell me that my room was given away before I arrived. This experience was HORRIBLE!

We enjoined our stay, it wss quiet and comfortable. My grandchildren enjoyed the pool very much. We only stayed 2 nights for this visit, so no maid services. For the most part the room was clean, but we did find a jacket inside the sofa-bed. The employees were nice and so was the free breakfast!

Found out we were charged the same rate as another family who also had five people but they had a two bedroom while we were stuffed into a one bedroom. They didn’t leave enough towels even though they knew five adults were staying in the room. Only did minimal cleaning. We had also stayed at other local hotels as our longer stay and felt this was the worst deal overall. Noise from road work topped the not so great experience. Don’t think we’d stay again.

We visited family two nights and like staying here. The only downfall is the slow and spotting internet and phone service that was frustrating.