Holiday Inn Oakland Airport, an IHG Hotel

Sound proof is not best, can her people talking on the hallway. Hear kid running back and forth on the floor above .

I had a awful experience at the hotel’s restaurant from a bar tender named Rachel! She yelled at me and my family and was very rude and confrontational towards us we were a party of 5 with a infant and two toddlers. This experience is enough to make my family never come back due to her inappropriate behavior. When we spoke to the general manager about Rachel’s behavior she told me she would take the appropriate disciplinary actions and have her called off. The next day she wasn’t called off she was working to our surprise and she was very very rude still. The unfortunate part is we chose this hotel because of the hotel restaurant, I didn’t want to shuttle my three children across town for every meal especially it was very cold windy and rainy. Such a horrific situation! I won’t be coming back!

We were supposed to have a king sized bed but got two queens...it was difficult to get picked up and dropped off by family without stopping in for a parking pass.