Mid City Inn and Suites

We booked the hotel based on Hotels.com reviews. At check-in, the lobby was locked, and I went to the outside check-in window. The manager (Son) ran my card and checked us into the third floor. We unloaded our luggage and went to the elevator. The elevator was not responding. I returned to the registration window and rang the buzzer. The man came, and he said he had a sign in the lobby (that was locked) stating the elevator was broken. I asked for a refund, and he refused. My wife and I had to accept the room, but after watching a family of five that had a small child in a wheelchair have to carry their son to the second floor and the other older son carry the wheelchair, I realized it could be worse. At check out, I told him it was unacceptable that we had to go up and down nine times during the two-day stay, and I asked for a partial refund. He said no. I told him his family mistreats people and takes advantage of the housekeeping team that has to walk up and down the stairs with supplies to clean the rooms. Son said to mind my own business. I told him I would file a complaint, and he said he didn't care. The elevators cost $150,000 to fix. He knew the ADA requirement and the law but didn't care. Hotels: you should not advertise for this property. I will file a formal complaint with the California Department of Business Services and The California Standards Commission for the continued ADA violation. I was informed that the elevators have been broken for over one year.

We always stay here when we come to California. The rooms are super clean, housekeepers are awesome! I definitely recommend to stay here, I traveled with my family and felt safe. This is a great hotel it’s close to a local market, starbucks, and a lot of local restaurants. You can go to Chick-fil-A (within 5 mins), in an out is nearby. And if you want to party, you can find local clubs nearby.

Easy to check in! I was able to check in early. The rooms are very clean. Housekeeping are very friendly, we requested extra pillows and got them right away. They clean and mop everyday. I would recommend this hotel to anyone and it’s kid friendly.