SpringHill Suites by Marriott Fresno

Shoulda listened to the many reviewers who rated this hotel 6/10 and warned of sub-par amenities, but I took a chance. Our 5 person family (16, 10, 8yo kids plus hubs and I) needed something close to Fresno State, a Petsmart (dog hotel) & the freeway. The Springhill Suites fit the bill & was reasonably priced. When the room I initially booked wasn't available, I was immediately contacted by the staff to ask me if I was interested in any other rooms & I appreciated the very thorough communication instead of them just waiting til I got there or canceling the reservation. Another kudo point I'd like to give them is their prompt room turnaround. Check in isn't until 3pm but my room was ready at 10am which really came in handy! The front desk is really friendly, accommodating & personable, which goes a long way for me. Unfortunately, although I really liked the customer service, I can't say the room itself met the high standards of the staff. While I can agree with most reviewers that the size of the rooms are GREAT for larger families, the overall comfort is lacking. Our room on the 2nd floor had uneven, squeaky floors, the beds were very uncomfortable & bouncy w/ dirty mattresses & tattered fitted sheets that wouldn't stay on! The bathroom shower head is the handheld kind that wouldn't stay put & kept turning toward the wall...it's so tall that my younger ones couldn't adjust without help & tub wasn't very clean either. My 5'10 teen son stayed on the long couch & said not comfy

We were there with a baseball team for the Savannah Banana game. Prior to arrival one of the parents tried to get us corridored off into a separate wing to spare anyone from kid noise but the hotel refused. Then the manager and very elderly security guard had zero patience for kids making noise and having fun. Their pool hours were 6a-11p and we were beraded by the guard twice for kids laughing and splashing around in the pool prior to 10 pm.

Perfect for family of 5.

We came with a large group for a Savannah Banana group. Families and kids. We called a week ahead of time to request families be put on the same floor. The lady wrote names down and said they would try their best but to call day of check in to remind them. 3 families checked in and got 3rd floor. They said to tell the rest of the group 3rd floor. I check in 5 minutes later and the man said 3rd floor is full to capacity. I asked for 2nd floor, he said full. Puts me on 4th. Several families check in later that evening and all got put on floor 3 and 2. Also, the suddenly tell us the pool is closed and we aren’t allowed any towels. I talked to front desks and told them I feel like they are keeping us from pool on purpose, suddenly 10 minutes later pool is back open. The staff wasn’t the friendliest. It was a full hotel because of the game and several large groups, and I don’t think they were prepared.

Clean room, clean bathroom (very important). The door handle to the bathroom was broken, so the bathroom door didn't lock, which made it open to unfortunate incidents with a curious toddler. The staff was extremely friendly and helpful and the parking was great.

The stay was very comfortable for my family and I. Staff there was super friendly. We very much enjoyed our stay & for sure coming back!

Had enough room for a family of 6, charged for parking , a bit too much , breakfast was good

Great place to stay for our family of 5 passing through from Yosemite to LA. Clean property, kind staff, easy check-in/out, comfortable room, plenty of parking. Sofa bed was West Elm. Breakfast options were the best we had in our 3 week tour of California! Would gladly stay here again.

We enjoy this hotel. We like the facility, comfort, staff and location. We attend Fresno State football games, so this hotel suits our family accommodations perfectly.

Beds were hard and uncomfortable. We are a family of 5. Main reason that we booked this hotel was the pool. We were told pool is open 10am-10pm. We went to pool first day and it closed at 10pm. We went next day at 10am, and there was asign that pool was closed due to maintenance until 3pm. We went on 4th of July. This was a huge disappointment. There are so many other hotels in Fresno. When we go back, we will not stay at this hotel again. Also the website has other time frame for pool 6am-11pm. This does not match. We would not go back, especially the price we paid does not add up to the experience.