Hilton Garden Inn San Francisco/Oakland Bay Bridge

Always enjoy our stay at this property, very convenient to our kids & grandkids. Parking process needs improvement however.

We appreciate the lady in the front desk for letting us check in early because my kids are so tired from long trip from train.Thank you so much.

Thank you for a wonderful, comfortable, and convenient stay! And super clean, which is super important to me when it comes time to hotels! This was the perfect choice for my family of four before heading out to the airport in the morning. Easy access to all of the East Bay and SF bridge. Will stay here again!

It was a very peasant stay. We were family of 3 and we didn’t have any complaints

Called the Hotel's direct line to make sure they had a crib for our 11 month old baby. The Hotel confirmed they would have a crib. When we got there that location didn't even have cribs at all. So I found it very strange that when I called them directly not the general Hilton number the direct number to this location that someone confirmed that we would have a crib. We would have packed a Pack and Play for the baby to sleep in. Furthermore no one cared at all about our baby's safety. Not at all they just apologized offered no assistance what so ever. Asked if we wanted to cancel our booking and stay somewhere else. Which we were only staying for one night and it was 2 hours before we had to attend a wedding. There was not enough time to cancel and rebook elsewhere. Luckily there was a target 7 mins away. We had to run out a purchase a Pack and Play. The costumer service at check in was completely horrible. The staff had zero empathy and did not care at all about our situation. To add to things our baby crawled around the room and within 5 mins she was covered in black. The carpets were so dirty. The room appeared to be renovated and "clean' but I assure you they were NOT! We will never be staying at this hotel or any Hilton locations again.

Our check-in was excellent. The check-in person was very pleasant and friendly. I would recommend this hotel to my family and friends.

My daughter and baby stayed at your hotel. I made the reservation. She felt safe but she did say the room was very cold. She tried to adjust temp but had no luck

It is disgusting and traumatizing to see condom in the room with having underage kid.

Very clean. Staff was extremely friendly. Great stay for the family

Quick check-in and friendly staff! Slept like a baby. Great access to local coffee and freeways, which was what I needed.