Sheraton Phoenix Downtown

My family has a wonderful time at the hotel - very nice. We were there for my daughter’s Masters degree graduation, and chose the hotel due to its proximity to ASU Law building. The only thing that I did not like was the soap in the guest rooms - it was kinda masculine smelling. Not unisex at all.

There was a very large 4 day anime convention being held there during my 2 night stay. Hundreds and hundreds of teenaged kids with no supervision and young adults were everywhere. It took 5–10 minutes to get an elevator at times. The hotel handle the event very well and still provided great customer service. They were prepared and well staffed for the event. However, they were unable to honor my request for an early check-in, their valet was full my entire stay and they did not have any luggage carts available. To make up for this inconvenience, they upgraded my studio suite to a 1 bedroom/1.5 bathroom suite on the 28th floor, provided a $25 daily food credit and one free drink coupon. The room was huge with views of the city. Of course the room was very clean as expected from a Sheraton brand hotel. They also had a small room service menu available from 6am-11pm daily that was decently priced, likely because it came packed like a to-go order and not plated. They were out of a few menu items but let me tell you the burger and fires were sooooo delicious. The fries even made it to the room hot, crispy and well seasoned on 3 separate occasions. Winning! I would absolutely chose this hotel for another staycation in the future. The location of this hotel is prime, easy access to public transportation as well as being walkable with lots of restaurants, museums and nightlife available with in a 3 mile radius. Fun for both adults and kids!

The staff was very friendly and the room was clean and very comfortable and really nice. I would recommend this hotel to friends and family.

Took family here to attend suns game. Close enough to enjoy it. Issue is check in was at 4. I didn’t get my room until 5. Left me no time to get my family situated. Was given excuse that the person who had my room before me didn’t check out until 3 and that it was one of their nicest rooms (but if I pay for it what does that matter) I was told by 3 different people 3 different things. shout out to the manager, Anthony, who took care of me as soon as he approached me. He did what he could and I appreciated that he sought me to give me the keys. Bottom line is I did not get to take my family to dinner and we barely made it to the game on time.

We were visiting family who live in a small condo downtown and it was great to be close but have our own comfortable bed and space! The hotel is bright and airy, and we enjoyed a visit to the rooftop pool. Also a great breakfast place.

-Anime convention taking place there -My baby got scared with some customs -Lobby would smell pretty bad -Music playing at 2 am across our room -Came back from the pool at around 3:30, and cleaning staff knocked our door while my baby was taking a nap and asked impolitely if we wanted our room cleaned or not.

Sheraton hotel is a great hotel for family and business trips.