Marriott Phoenix Airport

Very nice hotel. Room service was great. Staff very friendly and hard working. Room was comfortable and clean. Housekeeping was on point. Outside of property could use some help. Grounds were dirty and uncapped furniture outside was dirty. Hadn’t been maintained. Pool towels are small and more like shop towels. Was told there was security in the parking lot but didn’t see any. Right next to the freeway so it’s very loud but convenient to the airport. Not many amenities basic pool no hot tub doesn’t look very friendly for children

I despise leaving negative reviews but wanted to say the room we stayed in, the mattresses were warn out and uncomfortable and the thick vinyl inside the pillows may be there to keep things clean, they were like sleeping on a cheap piece of plastic instead of a pillow - while my wife and one of our kids were able to fall asleep, another kid and I were up until 5am tossing and turning. I should have just asked for another room but everyone was so tired and I didn't want to try and move our stuff to another room - a mistake on my part. Also, while we were dressed modestly as we were heading to a Diamondback's game and were dressed for that event I was annoyed/amused by the scowling look and condescending check-in we had and when I asked what time breakfast was available the receptionist advised me the food was a la carte as if somehow we couldn't afford the breakfast because it wasn't a free buffet somewhere. I do not tend to be overly sensitive in these matters but I was taken aback by way the representative handled herself and had to wonder why she picked this line of work or perhaps how she's lasted this long if that is how she treats customers. I would also point out, no fridge in the room despite having the cabinet for it was a bit of a disappointment. While we will of course continue staying at Marriott as a whole, we will not be staying at this location again until they get their rooms and service staff up to par along with their other locations.

The hotel was clean and the staff was fine . Only problem was my room loss power around midnight , no AC or lights . They set me up with another room but it was a hassle to wake up and move my entire family in the middle of the night . Figured they would offer me a free night or reimbursement for the inconvenience but nothing. Besides that the hotel was great !

I was traveling for a family member's funeral and due to flight delays ended up stuck in Phoenix. I booked a room at the Marriott. The front desk staff were kind, considerate and shared condolences with me. I had not eaten all day and was able to eat at the restaurant right before it closed. The staff at the restaurant were amazing. The food was fabulous. Although my circumstances for ending up there were unfortunate, my stay at the Marriott Phoenix Airport was the one shining light in an otherwise sad trip.

Close to airport, great city view from balcony. Quiet, rooms and bathrooms were spacious for family of four.

First time in Phoenix from vegas but location is very good it’s in the center of everything clean kids enjoy the pool balcony is definitely big for us just didn’t like what they offer to me checking in to ask us if we like the regular room but I paid for the one with balcony so I have to wait another hour for the room also if u don’t have Marriott membership they charge you $10 a night for internet but since I called them about my membership it was free