Holiday Inn & Suites Phoenix Airport North, an IHG Hotel

The lobby is beautiful, the rooms were also clean. The room is a little outdated. There seems to be a disconnection between lobby and what the hotel looks like once inside. It seemed like 2 different places. The room was very spacious for our family of five and was clean which is what we were looking for. I like the fact that there's is restaurant next door and connects with the hotel. We ate there and food was good. We didn't use the pool but its nice to find a hotel with a pool.

First room door handle was busted so they gave a new room. Couch was stained, there was trash under the chairs and couches, also behind the curtains. With children I was very displeased with lack of cleanliness. Would not recommend or ever stay here again

Great place to stay with family

Kids loved the pool, adults loved the fire table sitting area where you can still keep an eye on the kids 😀

House keeping not thorough, I had to request multiple times for our room to be cleaned, and when they cleaned, they weren’t good. Trash not taken out, tables, sinks counters not cleaned, things not picked up. Television not working, had to ask twice to be fixed, even when it was fixed it was still not working well, maintenance guy said he would bring a new remote and we never heard from them. Restaurant: It was great that kids ate free but staff were not consistent on how many kids and when they ate free, sometimes we got charged, other times one kid ate free and other times two of them ate free. It was so inconsistent. Front desk not welcoming, they don’t explain how things work at check in, when I called for house keeping services, the front desk told me she did not work in housekeeping and didn’t know the procedure if we were to be serviced, she advised I leave a msg for a housekeeping supervisor (omg), I have to ask for her supervisor to get me more information. I travel quite often and honestly I was very disappointed in this hotel.

Room was large with a nice family room area separate from the bedroom. Bathroom had both a large shower and jetted tub. We would definitely stay here again!

My wife was traveling back home and stayed along with my sister in law and her family. They loved it how big the rooms are and how big and clean everything was. Very different to an Holiday Inn Express which is what we usually book. Very recommended.

I was really frustrated about their breakfast. We travelled as a family of 5. I added breakfast for 2 as this was the only option when I made the booking. When I checked in I asked front desk about the breakfast for the remaining 3 of us. They charged me additional $20 for the 3rd adult and said the kids are free ( 12 and 10 years old). The next morning, the restaurant staff mentioned they only had 2 people listed for breakfast and they needed to charge us for the rest of three ($16.95 per person). I had to go back to talk to the front desk and they said they forgot to notify the restaurant our room should include breakfast of 3. So at the end the restaurant charged us additional $18.42. So just for the breakfast for 5 of us, I paid $10 when booking + $20 when checked in + $18.41 at restaurant = $48.41. Very frustrated!!

Our stay was a typical hotel stay. The bed was comfortable and we had lots of room. The shower needs some work. When you pull the knob up for the shower only half of the water went through the shower head. The rest of it kept coming out of the bath nozzle and the tub didn’t drain quickly so I was standing in several inches of water. The decor was a bit outdated and they seemed short staffed. The bar was not open the entire time we were there. The outdoors fire pits were cute and kids were in the pool and hot tub, so that looked like a nice time.

I usually don’t do reviews, but I believe people need to know what happened to us in this particular hotel, I traveled with my family, we arrived late and tired, we just wanted to go to bed, pull out the sheets and found a few pubic hairs, obviously whoever did the room didn’t change the sheets from the previous stay, that’s just plain nasty, lucky for us there was one housekeeping lady still in the last minutes of her shift, she was very helpful, change all the sheets and kept apologizing for someone neglecting their job, this sucks because I’ve stayed in many different Holiday Inns in a couple different countries and they’re always clean, so please check your bedding if you ever stay here.