Holiday Inn & Suites Phoenix Airport North, an IHG Hotel

We were traveling with our family and had a late flight into Phoenix with an early morning takeoff. We were so pleased from checkin to checkout. Our adjoining rooms allowed both families to sleep well and prepare for the upcoming day. The accommodations were comfortable and clean. Would definitely stay here again and recommend to others

Loved the room. The staff was friendly and their pool is pretty cool. My children and I enjoyed our stay.

The lobby is beautiful, the rooms were also clean. The room is a little outdated. There seems to be a disconnection between lobby and what the hotel looks like once inside. It seemed like 2 different places. The room was very spacious for our family of five and was clean which is what we were looking for. I like the fact that there's is restaurant next door and connects with the hotel. We ate there and food was good. We didn't use the pool but its nice to find a hotel with a pool.

First room door handle was busted so they gave a new room. Couch was stained, there was trash under the chairs and couches, also behind the curtains. With children I was very displeased with lack of cleanliness. Would not recommend or ever stay here again

Great place to stay with family

Kids loved the pool, adults loved the fire table sitting area where you can still keep an eye on the kids 😀

House keeping not thorough, I had to request multiple times for our room to be cleaned, and when they cleaned, they weren’t good. Trash not taken out, tables, sinks counters not cleaned, things not picked up. Television not working, had to ask twice to be fixed, even when it was fixed it was still not working well, maintenance guy said he would bring a new remote and we never heard from them. Restaurant: It was great that kids ate free but staff were not consistent on how many kids and when they ate free, sometimes we got charged, other times one kid ate free and other times two of them ate free. It was so inconsistent. Front desk not welcoming, they don’t explain how things work at check in, when I called for house keeping services, the front desk told me she did not work in housekeeping and didn’t know the procedure if we were to be serviced, she advised I leave a msg for a housekeeping supervisor (omg), I have to ask for her supervisor to get me more information. I travel quite often and honestly I was very disappointed in this hotel.

Room was large with a nice family room area separate from the bedroom. Bathroom had both a large shower and jetted tub. We would definitely stay here again!

My wife was traveling back home and stayed along with my sister in law and her family. They loved it how big the rooms are and how big and clean everything was. Very different to an Holiday Inn Express which is what we usually book. Very recommended.

I was really frustrated about their breakfast. We travelled as a family of 5. I added breakfast for 2 as this was the only option when I made the booking. When I checked in I asked front desk about the breakfast for the remaining 3 of us. They charged me additional $20 for the 3rd adult and said the kids are free ( 12 and 10 years old). The next morning, the restaurant staff mentioned they only had 2 people listed for breakfast and they needed to charge us for the rest of three ($16.95 per person). I had to go back to talk to the front desk and they said they forgot to notify the restaurant our room should include breakfast of 3. So at the end the restaurant charged us additional $18.42. So just for the breakfast for 5 of us, I paid $10 when booking + $20 when checked in + $18.41 at restaurant = $48.41. Very frustrated!!