Staybridge Suites Phoenix - Chandler, an IHG Hotel

My wife and kids loved it here.

This property was very well taken care of! Staff was very courteous and attentive! Rooms are very spaciousand great for families!

Before arrival after a few hours got an email and phone called from Expedia said the hotel reservation is cancel. Room is not available. I had to be on the phone for a while for a new booking. I did asked for a little bit of voucher for the inconvenience. This is the first time happening to an online booking experience for me. When arrived for a checked in. The manager couldn’t find the room and advised to stayed else where. He got confused and says that the check in time for for my arrival and the date not until 3pm. I had to explained a few times. Once he did wrap his head around he did apologizes. He had to called another manager to help him with the situation. It took roughly 2-3 hours and Can’t remember the exact time anymore. We both were on the phone to look for a room elsewhere. While my 1 yr old baby is still in the car waiting with my partner. It was a nightmare after a long drive n Very inconvenient. I had to called Expedia and asked them to relocated as well. We drove 6 hrs to get to Phoenix. Finally got a called from Expedia and the rep lady told me she will booked the hotel. I was under the impression that it was for free even when checking out. But nope I was still charged and very unsatisfactory with the whole situation and from the current hotel property. The hotel should be 2 stars. It was filthy, filled with heavy dusts on lamp, counter, cabinets, bathroom floors has a piece of sanitary plastic. Had to called for new bed sheets. More than enough of hairs.

Stay was great! Nice, clean and roomy. Family weekend with plenty of room for my kids and I. Pool was clean, food was good. Location great and close to many areas of interest.

The air conditioner was a bit noisy but it helped my kids sleep.

Our family of six stayed two nights and had a very pleasant experience! Check in was easy, there was available parking, the property was clean and the staff was friendly. We would definitely stay here again!

I got to the hotel and they had given my room away! I made this reservation weeks ago. It was close to where I needed to be. All hotels around were booked and I had to drive 20 min to a new hotel. When I got to the new hotel they didn’t even have the right room. They weren’t even apologetic. It was 1am and I had kids with me. Such a nightmare.

Arrived after driving 8 hours to be told the hotel was overbooked and they were sending me to their sister property. I was traveling with infant and toddler solo and had to drive an additional 20 mins to get to the new hotel. I picked this property because of the area and kitchenette. So I was sent to a new area of town I was unfamiliar with and given a room that did not have a kitchenette with large fridge and sink to wash bottles in. I instead had to wash bottles in a bathroom sink. Wish they would’ve called me before arrival so I could’ve found a different hotel of MY choosing, but after such a long day with 2 children stuck in a car I just took their offer and cried the whole way to the new property.

Booked a bigger suite because I was traveling with my family of 5. Hotel was overbooked and they downgraded my room without any communication beforehand. There was not enough room for all of us to sleep comfortably. Pool was crowded and full of rude teenagers. Got our stuff knocked over and hit with footballs twice.

I liked the cleanliness and the room were very nice and comfortable. My family enjoyed themselves. We were not able to access the pool. It was locked and keys were not able to open it. We told the front desk clerk. She was not friendly and always seemed to busy to help. She was busy when we checked out and didn't acknowledge me standing there to check out. When I told her I would just leave the cards there and the room number she finally asked if I needed a receipt. She had glasses.