DoubleTree by Hilton Hotel Decatur Riverfront

We staying the family room (2 connected rooms) while we were in town for a wedding. It was on the conference side of the hotel and wasn't a great option. There were several issues with the room: 1) There were no exterior windows - the lack of natural light and low lumen lamps made the room very dark. 2) The bathroom in the king room was very tight. You had to step into the shower in order to close the bathroom door. 3) We had to request an ironing board and an additional iron (as the one in the room was leaking) - which was promptly delivered. 4) Front desk was helpful, but dismissive and not as friendly as I would expect. Staff at checkout were pleasant.

It was an ok stay. Limited staff that seemed overwhelmed. Our room wasn’t ready and we had to wait 2 hours with small kids. Our first room had ants in the bed and the breakfast was slow and average. But it was safe and quiet and was a decent place to spend one night. The kids enjoyed the pool

The pool was filthy and filled with bugs. My 7 year literally was screaming because huge bugs kept getting stuck on her skin. The ice machine on our floor was broken. They didn’t serve any coffee in the lobby, so we tried to use the setup in our room. The disposable coffee cups and with lids that didn’t fit, there was no creamer options, and there was no stir sticks or spoons so I couldn’t even mix in my sugar. Quite the gross cup of Joe. The front desk manager lied to me, stating that the hotel had no pillows or blankets available for my children (7 yrs old and 11 Month baby). I begged for her to check again, and she came back with one paper-thin blanket and said that’s all she had and that we would just have to share whatever was available in the room. We decided to leave the same day we checked in because of the lack of reasonable accommodations. When we were leaving, we witnessed the same manager giving blankets to another guest. Busted! She saw us and her eyes were as big as dinner plates. We checked out, and the manager asked if we were sure that’s what we wanted to do. I told her I was positive I did not want to stay there. Hotels.com called on my behalf and the same manager lied again, stating that I told her during my checkout that everything with my stay was perfect and refused to waive the penalty fees that would allow me to receive a refund. Luckily Hotels.com took care of me anyways.

Was so upset to see that my kids where sleeping on some else blood on there bed I was so dissatisfied and discussed as well as electrical problems where they had to send someone up to fix’s lights

I thought I had booked a room with 2 double beds and a small living space. 2 tv’s . I got a standard double bed room . This room is clean and comfortable but needed more space for 2 kids. I was to tired to go complain and change rooms .