Royal West Indies Resort

Separate pools for children and adults. Evening cookouts. Beautiful landscaping. Excellent concierge service.

This was our 5th time staying at Royal West Indies Resort, and the 1st time bringing our kids and grandkids with us. The 2 bedroom condo with ocean view was just perfect. Can't say enough about this beautiful place! The staff is wonderful, the grounds are meticulous, and the beach is stunning. We'll be back!

Rented two bedroom suite for family of 5 and it was very spacious. A little worn in kitchen area but the bathrooms renovated. Huge balconies and common area (basically a one bedroom condo with attached second room which was great). Full kitchen. Overlooked the pool/botanical area. Grounds were beautiful. Uncrowded resort with just enough people. Does not have amenities of other resorts (no pool or room service) but very good room cleaning/stocking, reception assisted with excursions and taxis. Towel, chairs and umbrellas service for beach which was beautiful and easy to find seating everyday. It's a pretty long walk to town area (15-20 minutes?) on the side of a road (can be hot) but used the resort bicycles a couple of times to go to grocery store. If you don't rent a car cab fare is pricey but we used cabs rather than rent to get to different restaurants in the area. It is not in center of town like other resorts but we liked the quiet. Easy beach walk to other resorts/restaurants. Used the Amani Spa at Grace Bay Club which was 5 minute walk up the beach. The restaurant/bar on resort is expensive, but not anymore so then anywhere on the island. Even the grocery store which we used to stock up on breakfast foods for the mornings on balcony was pricey. Great little town for walking, coffee, drinks and shopping. Really would have been better experience if they had a shuttle service to and from main shopping area. Would recommend the resort.

We love RWI!!! It was a perfect week for our family of 5. Gorgeous property, beach and beautiful clean pools. Our two bedroom/two bath condo was spacious and great for a week. Everyone was so nice, welcoming and kind and we felt very safe. So many great places to walk to, we didn’t need a car. Just bring $$ for taxis as they are not cheaper Sherman was a wonderful, kind accommodating host- thank you especially to him! We will be back!

First, the pros of the stay: - The location is about 15 minute walk from the downtown area - The beach area is right next to the resort - The landscaping and grounds are very pretty - Access to bikes (albeit they are old) was nice - Jessica at the front desk and concierge area was incredibly nice and accommodating - Matt-Lee at breakfast every morning made our day and was very attentive and very friendly Now onto the cons: - there is only one restaurant and the service there (and at the bar) is VERY slow, super unfriendly, and the food is sub-par - the employees that are supposed to help with towels and beach chairs on the beach were very rude and unhelpful each day - there is no room service at all - the resort offers no shuttle into town - the pools (2) are very small with limited area to swim or sit/lay by the pool - the “adult” pool is supposed to be a “quiet” pool where many rooms are surrounding this area. No one monitors the area and kids are often shouting and screaming and it is NOT quiet. If you actually complained, the resort would send someone but it would resume only moments later. This affects all the rooms staying in that area. - there is no drink service or food service on the beach offered by the resort, nor is there service for the same around the pool areas - our room was old & outdated, & smelled like mildew every time the AC was turned on

We stayed here for a week in December, in ocean view studio #334. The view was pretty and the staff were friendly everywhere we went (front desk, restaurant, cleaning crew, etc). Sherman was especially great and showed us to our room at check-in. It was never too crowded to find an umbrella with lounge chairs on the beautiful white sand beach, and the clear turquoise ocean was amazing. The fish and chips dinner at the Pelican restaurant there was delicious, as were the bbq ribs. It was nice to have a washer and dryer inside the unit, and they provided the first box of detergent. Parking was free. There were not too many kids at this hotel, so it was a little quieter there. Would definitely return.

I cannot say enough positive things about this resort. I traveled with my wife and young child. It was the perfect resort. Rooms are great! Kitchen, washer dryer were so convenient. The property grounds are beautiful and so well maintained. It is right on the beach and in a great location to the center of town and other hotels. Thank you for an amazing stay and vacation.

Great location right on a beautiful central stretch of Grace Bay Beach, well maintained. The in-house restaurant and bar are quite good and our family had a lot of fun at the beach and pool. There are plenty of beach chairs available on Grace Bay Beach and we never had a problem finding free ones. They also offer snorkel rentals which we took advantage of. The reason our stay does not get a five star rating is because of the front desk staff, who were somewhat rude and unhelpful at checkin and checkout. At checkin (arriving at 11.30 am), they didn't even try to get us even one of our two rooms earlier than their checkin time of 3 pm, simply saying that checkin was 3 pm. Generally hotels will try to expedite cleaning of at least one room so you get it an hour or two earlier, but not here. There was also confusion at check-in because they had forgotten to apply our upgrade to two oceanfront (instead of oceanview) rooms that we had paid for separately. After some back and forth the clerk consulted with someone else who was able to find two connected oceanfront rooms. Throughout all this the staff seemed unconcerned, and not apologetic or friendly. Similar confusion at checkout with applying our room deposit to our in-resort tab (they charged us separately for our tab even though they had already charged a deposit), with similarly unhelpful and somewhat annoyed staff. The rest of the staff across the resort were great, but front desk interactions could be improved.

So quiet and tranquil. Hidden gem. Wonderful get away for my family and I

Property was awesome, you have enough options for dinner. I would replace some snorkel equipment since some of them did not work properly and add some more sand toys for kids. We had a wonderful week at the resort.