San Juan Marriott Resort and Stellaris Casino

The property is clean and walking distance to many things. The pool area is very nice but also very slippery. You almost need to tip toe around the pool deck to be safe from falling. Upon chevkin the room i rented and paid for was not available so i had to downgrade my room. They did give our family free breakfast to make up for this. I also wanted to book excursions at the excursion desk but they were not very helpful. They took my name and avtivities i wanted to do and contact information and then never not once reached back out to me. Day 2 i booked my own on my own. Overall it was a very good stay. Just a few snaggles but i would definitely stay again.

Excellent and safe place for family to stay

Very family friendly.

The billing staff was horrible. Especially, because i bought my package via Expedia. They charged me the entire hotel stay cost again, even when i told them that i had paid via Expedia. I had to go through expedia's agent and take the costs off. Multiple times they charged me for breakfast even when the breakfast was included in the room charges. I had to dispute that with my credit card company. The rooms were smaller than what the photos show. The housekeeping entered the room without permission at 8AM and woke my family up.

Didn’t enjoy the breakfast buffet. But the hotel was amazing, and right on the beach! The pool area is not for the kids even though the slide empties into pool, the people at the pool bar tend to takeover.

Spent a week here with my family. Rooms are large enough to accommodate queen beds so I don’t know why they use full beds as those are small for 2 adults. Loved the balcony. The bathroom literally had one tiny hook for towels which is only good for one of the four of us. Everyone else’s towels were strung about to dry across chair backs, the shower curtain rod etc plus we still needed a place for swimsuits to drip dry. My other complaint is the insane amount of plastic used here - tiny bar cups and I bet none of it gets recycled. Getting a chair at the pool required getting your towels out to save them by 7:00am despite the rule that there’s no saving chairs…. Very convenient to beach, dining, shopping. Breakfast overpriced at $44. Didn’t eat here except one breakfast. Pool area would be more relaxing if one of the 2 was dedicated to adults. Pool area also really slippery-tile here may look pretty but it’s not very safe.

Staff was accommodating and quick to resolve any issues. Great pools for kids and close to beach that you dont have to leave property

Great location in Condado-we were able to walk to enless options for breakfast, lunch and dinner. A Starbucks is across the street as well. We only dined in the hotel at the pool cafe-and the food there was really good. Housekeeping was extremely detailed in their cleaning and all staff were very helpful and courteous. Enterprise was right on site for our car rental. Great for family and kids. Standard rooms are small and only have double beds, so be aware. Only about 3 mi from Old San Juan and 15 min from SJU.

The service at this property was very good! I feel that the staff did their very best to be welcoming and accommodating. Of special note was our check in experience and our outstanding member of the housekeeping staff, Sheila. If you’re looking for a more adult/kid-free experience, this is not your place! We were on a couple’s trip, and the pool area was like a kid summer camp. No ones fault; just not the vibe we were seeking. However, the beach is a better and more adult option. The restaurant was understaffed, hence, the service was slow. However, the staff did the best they could. Overall good stay. The beach is awesome.

First and foremost the staff were amazingly friendly and helpful. Service staff went above and beyond. The activities staff were so much fun and made water aerobics, bingo and kids activities fun for all. The rooms were clean and comfortable. We enjoyed our time on the beach as well as the pool. The food at the hotel was good. Also the area has a cvs and many good bars and restaurants to enjoy working easy walking distance. This is our third stay and we’ll be back again next year. Perfect for our adult kids and grandkids.