Pullman Rotorua

Nice , tidy room . And thanks for the gift for kids , they really love it.

The Hotel is very good! Great location for walking around the city and my kids is really enjoyed the breakfast buffet !

Great for families Very helpful staff

I went to Pullman with my two kids, and they loved it. Pullman staff were very helpful and welcoming! Loved every minute there 💯

On check in - they couldn’t find the Expedia booking. After waiting for 30 mins they came back and “found” it through an external system. Clearly IT needs upgrading. Despite waiting with 2 small children no effort to make comfortable and then was issued wrong room without breakfast (despite being included). 2 days later they still haven’t emailed my bill.

At around 5 pm, we had to wait for a Room during Check in at the reception due to the Hotel system down loading problem according to the hotel staff. It is not a pleasant time for all family members to wait at the lobby, even if no customers on the line due to the hotel's inexperienced one guy staff without kindness. It ruined my beginning of holiday at Rotorua. However, Check out was good with a professional staff without any waiting process

Good place for family trips

One of several hotels we stayed at during a New Zealand vacation. No problems at all with the Pullman staff (except possibly the bartender who was confused about how to make a whiskey and soda) or the condition of the place. It is a modern, well maintained location. Unfortunately the rooms appear to be designed for the individual business traveler rather than the couple or family. The bathroom and bed share the same space with the w/c and shower which are in individual glassed-in pods with little sound insulation. Also, the effective nightly rate should account for the valet parking - no other real option - and the very expensive breakfast. Again, all good for the business traveler on expenses but not for vacationers.