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The Westin Ottawa

4 star hotel
Connecting rooms
8.8/10 Excellent
(1005 verified Hotels.com guest reviews)
See verified family reviews (8)

generated by AI based on family reviews

Overview

The Westin Ottawa is a great option for families visiting the Canadian capital. Families appreciate the spacious rooms, which easily accommodate larger families or those travelling with children. The hotel's convenient location, next to the Rideau Centre, offers easy access to shops, restaurants, and attractions such as Parliament Hill and the Byward Market, all within a short walking distance. Guests consistently praise the wonderful breakfast at Daly's and highlight the excellent service provided by the hotel staff. The hotel also boasts an awesome saltwater pool, perfect for a refreshing dip after a day of sightseeing.

Guest highlights

The spacious rooms, perfect for families with children and spreading out Christmas presents.
Daly's restaurant, with its amazing food and lovely staff, is a breakfast highlight.
The convenient location next to Rideau Centre, with easy walking access to Parliament Hill and Byward Market.
The awesome saltwater pool.

About the hotel

This smoke-free hotel features 2 restaurants, an indoor pool, and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.

Nearby attractions

Located in Downtown Ottawa neighborhood, The Westin Ottawa is connected to a rail/subway station. Canadian Museum of History and Canadian War Museum are cultural highlights, and travelers looking to shop may want to visit Byward Market Square. Elgin Street and Museum of Nature are also worth visiting. Guests love the hotel's central location.

Popular amenities

Family friendly

Free cribs/infant beds
Indoor pool
Microwave (on request)
Refrigerator
Snack bar/deli

Wifi

Available in all rooms: wifi (cad 10.95 per day)
Available in some public areas: free wifi

Food and drink

1 bar
2 restaurants and 1 coffee shop/cafe
To-go breakfast available for a fee 7:30 am–11:00 am on weekdays and 7:00 am–11:30 am on weekends: cad 5-25 for adults and cad 5-25 for children

Spa

Massages

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Grab bar near toilet
Height-adjustable showerhead
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Low-height door lock
Low-height electrical outlets in bathroom
Low-height view port in door
Roll-in shower (select rooms)
Valet for wheelchair-equipped vehicle
Visual alarms in hallways
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Things to do

24-hour fitness center
Indoor pool
Racquetball/squash
Shopping
Shopping mall
Spa services

Conveniences

Atm/banking services
Ballroom
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand
Reception hall

More

Fireplace in lobby
Smoke-free property

Nearest Airport

Airplane
Ottawa Macdonald-Cartier International Airport
12 km from this hotel
map

Reviews that mention...

Family Reviews

for The Westin Ottawa
star-fullstar-fullstar-fullstar-fullstar-full

5 out of 5 stars

8 reviews

Review data

5 star reviews

75%

4 star reviews

25%

3 star reviews

0%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about The Westin Ottawa

Latest reviews (8)

S

Shanese

30 Jun 2024 - 2 Jul 2024
reviewed on expedia

5 out of 5 stars

Wonderful hotel and amazing staff. Downside is parking. Not much parking closed to entrance underground had to walk a while with luggage and kids. No in and out privileges. Checked in brought kids and luggage to my room went down to grab rest of things and i had already gotten a ticket. You pretty much have to pay as soon as you get there but with people with lots of lugging and kids its impossible. I was given an extremely unfair amount of time to pay for my parking. They need a better parking system.for guests
S

Sharon

14 Mar 2024 - 15 Mar 2024
reviewed on hcom

5 out of 5 stars

Great place for family with a dog . Just tell them you are coming with a dog and they will prepare your furry friend the bed and bowls. The view from the room was amazing as well - other hotels just put you in the worse room if you are travelling with a dog.
M

Muhyi

29 Mar 2024 - 30 Mar 2024
reviewed on expedia

4 out of 5 stars

Valet service is great , staff is pretty awesome. I’ve noticed a different in clientele which is more children which causes too much noise and to my surprise I’ve been hearing dogs which ruins a peaceful night.
T

Trina

24 Dec 2023 - 26 Dec 2023
reviewed on expedia

5 out of 5 stars

My family loved the hotel. We had a wonderful breakfast in Daly's Christmas morning. The room is huge! Which made it easy for us to spread Christmas presents under our tiny fake tree.
J

Jennifer

15 Jul 2023 - 16 Jul 2023
reviewed on expedia

5 out of 5 stars

A lovely, family friendly hotel, very conveniently located next to Rideau Centre with ample parking. Parliament Hill, Byward Market, Rideau Canal all within 5 minute walk of hotel. The property itself is lovely. Rooms are clean and quiet. Awesome salt water pool and gym. Daly's is a wonderful spot for breakfast. Food is amazing and the staff are lovely. The food is pricey (but on par with what you're getting in the byward market). Would absolutely stay here again next time I'm in Ottawa.
M

Michelle

9 Jun 2023 - 11 Jun 2023
reviewed on expedia

5 out of 5 stars

My family and I enjoyed a pleasant weekend in Ottawa at the Westin. At check-in I was a little perturbed to see a number of prom couples also checking in and wondered if we were in for a noisy night. The front desk staff assured us that they would be keeping a close eye on any after parties and presented us with a voucher for breakfast. It was a nice touch.
D

Dahl

2 Jun 2023 - 4 Jun 2023
reviewed on expedia

4 out of 5 stars

We booked 4 rooms for 7 adults (including 2 pregnant) and two children (both 2 year olds). We had 3 vehicles and opted for valet parking which was extremely convenient for our group. Check-in experience was exceptional. We were able to get all 4 rooms on the same floor and close to one another. The Westin upgraded our rooms to Deluxe King with a magnificent view of Parliament Hill. Rooms were very spacious with all the amenities we needed and the beds were gloriously comfortable including the cribs for the 2 babies. We also chose the Westin (we are repeat customers) because it is connected to the Rideau Centre enabling us to easily go to Farm Boy, LCBO, Starbucks, etc. Our valets were great...personable, professional, efficient. Our server at breakfast was simply the best. There were a couple of minor mistakes the Westin made which were completely avoidable and can be easily resolved for future visits: 1) We ordered breakfast room service - an order of toast - we received 1 piece of toast - not the standard 2 which we thought was highly unusual; 2) Three out of 4 of our rooms were not cleaned after our first night's stay. We only received fresh towels. At check-in we opted for the full service (not the green option) and when the maid was in our room to provide towels we asked her to clean all 4 of our rooms, make our beds, etc. She just looked at me and vanished down the hallway with her cart never to be seen again. All in all, we had a great visit and will likely do it again
s

suba

25 Jul 2022 - 27 Jul 2022
reviewed on expedia

5 out of 5 stars

Lovely hotel and the perfect location. Our fifth family trip to Ottawa, and we usually start at other hotels 10 mins walk to Parliament. But we decided to stay at the Western because of the location. Everything was within walking distance, and the hotel was also connected to the mall. The rooms were clean and very spacious. We booked a two double bed suite for a family of 4 with two teens. The service was excellent; from the bellman to the front Reception, everyone was accommodating and polite. I would highly recommend this hotel.
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