Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel

About the hotel

Along with coffee/tea in a common area, this smoke-free hotel has a business center and conference space. Free on-the-go breakfast and free WiFi in public areas are also provided. Other amenities include self parking, laundry facilities, and a 24-hour front desk.

Nearby attractions

Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel is located in Downtown Ottawa, a neighborhood in Ottawa, and is in the entertainment district and near a metro station. National Gallery of Canada and Canadian Museum of History are cultural highlights, while Rideau Canal is a notable landmark. Looking to enjoy an event or a game while in town? See what's happening at TD Place Stadium or Gatineau Sports Centre. Guests appreciate the hotel's central location.

Popular amenities

Family friendly

Highchair

Laundry facilities

Microwave

Refrigerator

Wifi

Available in all rooms: free wifi

Available in some public areas: free wifi and wired internet

Food and drink

Coffee/tea in common area(s)

Free on-the-go breakfast available 6:30 am–9:30 am on weekdays and 7:00 am–10:00 am on weekends

Guest services

24-hour front desk

Daily housekeeping

Laundry facilities

Accessibility

Accessible bathroom (select rooms)

Braille signage

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility (select rooms)

Pool hoist on site

Stair-free path to entrance

Well-lit path to entrance

Wheelchair-accessible business center

Wheelchair-accessible concierge desk

Wheelchair-accessible fitness center

Wheelchair-accessible lounge

Wheelchair-accessible parking

Wheelchair-accessible path of travel

Wheelchair-accessible path to elevator

Wheelchair-accessible pool

Wheelchair-accessible public washroom

Wheelchair-accessible registration desk

Things to do

Swimming pool

Conveniences

Atm/banking services

Elevator

Front-desk safe

More

Smoke-free property

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Nearest Airport

Ottawa Macdonald-Cartier International Airport

12 km from this hotel

Reviews that mention...

All reviews (34)clean (14)accesibility (4)pool (8)parking (14)location (10)staff (10)dining (1)evening entertainment (1)

Family Reviews

for Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel

3.5 out of 5 stars

34 reviews

Review data

5 star reviews

32%

4 star reviews

29%

3 star reviews

21%

2 star reviews

12%

1 star reviews

6%

We have selected a sample of reviews which reflect what families have said about Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel

Showing 1 - 10 of 34 reviews

Latest reviews (34)

A

Anoush

12 Oct 2024 - 13 Oct 2024

reviewed on hcom

2 out of 5 stars

Hotel was fairly clean & New! however, there were dirty footsteps all over the walls from the garage, up the staircases… not sure if it was a “style” or… The elevators were broken, stuck. Had to walk up flights of stairs, with children & luggage. The cards they gave me did not work for the garage as mentioned…causing a hold up while I ran back to the front desk. There were no sheets for the pull out bed. Dirty neighbourhood. Many homeless.

l

lisa

14 Jul 2024 - 16 Jul 2024

reviewed on hcom

5 out of 5 stars

My children liked it there, but the pool was very dirty

R

Richard

14 Aug 2024 - 18 Aug 2024

reviewed on hcom

3 out of 5 stars

No parking left at arrival. Had to walk 5 minutes. Room not cleaned for 2 days even if front desk was advised. Breakfast included are the best point. Parking of the hotel is hot like hell and very dirty. Neighborhood of this hotel is not family friendly.

S

Shellie

10 Jul 2024 - 12 Jul 2024

reviewed on expedia

4 out of 5 stars

This hotel is clean and convenient. It is a 10-15min walk to Byward Market and 20 min walk to Parliament Hill. The surrounding area is a bit sketchy, there's a community hub down the street, so try to avoid those areas if you have young children, lots of homeless beggars and druggies hanging around. During our stay, we enjoyed the free breakfast, it had a great variety, very busy around 8-9am. The elevator broke down during our stay, so it wasn't great having to wait for the elevators for 20 mins with a stroller and toddlers, but other than that, we enjoyed our stay and would stay there again in the future!

F

Faris

5 Jul 2024 - 6 Jul 2024

reviewed on hcom

4 out of 5 stars

Overall, pretty good stay. Same level of comfort, service and quality you'd expect at Holiday Inn locations across North America. Parking will be an issue if you don't reserve ahead of time, so be sure to do that if you need a spot. While the location is good in terms of accessibility, it's close to what seems to be a homeless shelter. If you have kids or a family, I'd recommend against walking around, especially at night.

J

Jenny

13 Apr 2024 - 14 Apr 2024

reviewed on travelocity

5 out of 5 stars

Very clean & nice room, a good size swimming pool, pefect for family with children

T

Tanya

22 Mar 2024 - 24 Mar 2024

reviewed on expedia

4 out of 5 stars

There were 3 rooms immediately surrounding ours where children (8-10) had complete freedom for a birthday party. Security addressed these children however they did not stop slamming doors, running between rooms and yelling in the hall through the evening. The ‘fix’ was to move us (this was our second night) instead of moving the problem or kicking them out for being disruptive to other guests

W

Wendy

12 Mar 2024 - 15 Mar 2024

reviewed on expedia

5 out of 5 stars

Loved the property. Traveled with my kids and felt safe

M

MINA

4 Mar 2024 - 6 Mar 2024

reviewed on expedia

4 out of 5 stars

The staff at the dinning room are respectful and polite. Readly available to assist and are child friendly.overall the staff that we encountered from checking in and maintenance where kind and polite.

J

Julie

19 Feb 2024 - 20 Feb 2024

reviewed on expedia

2 out of 5 stars

Placing us beside a baby