DoubleTree by Hilton Hotel West Edmonton

I have stayed at this hotel a number of times over the past 20 years. I kept coming back as the location and amenities were good. This stay was disappointing. Check in was poor, our room was not ready when we entered it, one bed not made, no towels, etc. required a return to the desk and room change. Others were being told that despite it being 4:30 their rooms weren’t ready. Appears cutbacks in housekeeping are taking a toll. Room had no bathrobes, only 2 towels for a double queen room. Carpets in the hallway were dirty, with visible lint, garbage, dirt. Housekeeping only replaced our towels and coffee, beds were not remade, sinks weren’t cleaned. Sound proofing was minimal. We could clearly hear the baby above crying, the tv in the next room, and got woken by the dog across the hall barking/scratching NON STOP for 20 minutes at 7:30am. Thankfully the owners did return when the hotel called them after we called the front desk. We were offered a free upgrade for our next stay but honestly that doesn’t make up for a poor showing this time. I expect more from the Hilton brand name.

Poor staff and the service. They made us travel between the hotels even when I specifically told them I have early morning meetings scheduled in the same hotel. The hotel they transferred us to was not appropriate. The rooms were terrible. For the inconvenience they promised different things on the phone and their statements got changed inperson. After a 6 hour drive and a tiring day we were able to finally get a room at 12:00 AM. I would not recommend anyone one from my friends or family and from 150 employees that work for my company to ever stay in this hotel. This stay was full of disappointment and frustration.

We rented the 2 bdr. Suite with king beds, a single king bed suite and a room with 2 queen beds, so that our family could gather for the weekend. All of our rooms were spotless and comfortable. The staff were all very friendly, especially Eta in the breakfast dining room. I would highly recommend the Doubletree Hilton west!! Thank you!

There was construction ongoing on the main floor and the pool was undergoing renovations as well. The pool for the children is the only reason I booked it. Yes we could go too the hotel across the parking lot but it’s winter… no breakfast as well

We were greeted with warm cookies which was probably the best part of our stay. Unfortunately the rooms are very dated, dark, and ours was very dusty. We have allergies and myself and daughter sneezed and coughed constantly. You could see the dust floating everywhere. The beds were some of the worst I’ve ever slept on. Like a board. We are all stiff and sore. I twisted my ankle in the parking lot and my husband went to get me ice at the ice machine - which wasn’t even plugged in! Our neighbours were noisy as they stuck us on the floor with hockey teams and other families. One of our neighbours was also smoking pot as the hallway reeked of it. Overall a very disappointing stay. Luckily we were only there to sleep (not really since the beds were horrible) The restaurant was good though, I’ll give them that

Jacuzzi suite was very nice. Pool area needs serious attention. Water fountain feature is broken.toys for use:SUPER appreciated. Sauna O/S. “Hot tub”:like sitting in a tepid bath & no jets.Asked staff in the morning if temperature of tub could be adjusted for our use in the evening,was told it would be addressed,and after day of skiing,it was not nice to sit in tepid water.I did anyways,as my kids were in the pool; getting out to sit would have been worse, as the ambient air temperature is too low. Numerous other guests expressed their disappointment & displeasure with having to sit in the “hot tub”. Pool liner lifting, it’s been repaired but is loose on the step. Not really a big deal though.The low lighting is really great though. We all thoroughly enjoyed it, very relaxing. Had food delivered, it was left at the front desk. Took a bit for me to go down to get it (3 young kids staying with me). Front desk guy told me quite rudely “it sat there for too long”. If this was an issue, they should have either allowed the delivery person to bring it to my room (as I had the driver do the night before), or the staff simply bring it to my room for me.Or called me to remind me. The first night staying I called the front desk requesting extra pillows; waited 25 minutes & called again.Was told housekeeping staff gone for the day,no one had a key to access housekeeping. The first night wasn’t a great sleep. Housekeepers used kid’s blankets & stuffies to make bed beautifully, LOVED this

Perfect stay for new years with family

Easy access for my family to visit.

We chose to stay here at the beginning and end of a road trip because we enjoyed it so much. Family friendly and the junior suite was a great size and layout to sleep our family with a pack and play.

This hotel has been well taken care of and maintained. Very quiet and comfortable in the suite tower. We’ve never seen a 24hr pool at hotel before and kids took a dip at midnight. Restaurant on-site has excellent food.