AmericInn by Wyndham West Salem

The hotel lobby had nice furniture for family and friends to gather. The breakfast area was nice. Thank you. Keep up the great work.

Pool is clean and large. Room is comfortable and well appointed. Definitely recommend for family stay

Way too many children at the pool the weekend we stayed. Not having any housekeeping was a minus.

No one was in pool. Even families with kids were in the jacuzzi. Our grandson (15) said there were three hairy looking things on the bottom of pool. Sorry I didn't check it out

After checking in, we went to our room (#211) and it was cold. We set the thermostat on the unit to an appropriate temp (a note on the unit said to set between 75 & 80 which we thought was a bit high). We then went to our family function thinking that when we return the room would be very warm, there was no change. Increasing the temp made no difference, unit continued to blow cold air. I went to the desk and reported the problem. The guy came up and tried to make it work. No luck, said the unit needed to be replaced, but made no offer of a new room. I then said we needed blankets (34deg outside) and he said he'd send some up. A person came a few minutes later with one blanket (we had two queen beds-3 people) but said there were no more blankets. There were many people in the hotel and this was all there was. Apparently nobody had heat?? I also was surprised that the desk chair was a folding metal chair. Every other hotel I've stayed in would provide a comfortable office chair. We were disappointed that the tables in the breakfast area were not clean. We were able to wipe the cleanest one off with a napkin.

Spacious rooms, very clean. Wonderful pool and hot tub for the kids. Good breakfast.

Very clean rooms. The kids loved the pool. The breakfast nook was good also.

We were very disappointed with the service and level of maintenance of the property. A few details of the property to be aware of before booking. There is no elevator (this is stated in the property details). We were given a room on the 2nd floor and we have two small children under 4, so we needed to carry our bags, pack n' play, children, etc up a flight of stairs. The hot tub was closed and the pool seemed very cold. We were visiting family in town and we didn't realize there would be such a large fee to have them join us. The hotel charged us $10 per person (including for children under 3) for our five family members to access the pool area--$50 total for a one-hour swim. Given that the hot tub was broken and the pool was incredibly cold, this seemed excessive. When I talked with the manager about it to request a partial refund, he told me to just leave the hotel if I didn't like the policy (at 7pm) and walked away. Aside from the hot tub being broken, there were multiple maintenance issues. When we first arrived to our room, the office chair was broken. We also found black mold starting to form in the bathroom on the walls near the false ceiling. The false ceiling was extensively rusted. The bathroom did not have a working fan, which likely caused the rust and mold over time. The toilet seat was also broken. And there were a few rips in the couch, which was old and faded.

Pool area was chilly making swimming uncomfortable. Pool iself was warm and hot tub was nice. Breakfast was very disappointing and limited. (Although my kids liked the pancake maker!) Big rips in the carpet just made the room feel dingy and in need of updates. Location is nice.

Close to other businesses, easy to find and get to. Economic price for a family on a budget.