The Cranberry, Ascend Hotel Collection

We stayed at the Cranberry on our way down to Myrtle Beach. It was a quick 1 night but we were very impressed with style and aesthetic of the hotel (not that that matters, really. We just wanted something clean and comfortable). The beds were very comfortable, but we are a family of 5. This room was advertised as sleeps 5 with two queen beds and a sofa bed. The sofa WAS NOT a bed. When I inquired about the bed, I was told to take off the back cushions and someone could sleep there. We were not provided with sheets, pillow, or a blanket and the staff member at the front desk was eye rolling and quite rude. She didn't offer any solutions or try to help us out. In the end, I had to ask for the bedding and again the staff member reluctantly provided them. I'm the easiest person in the world to get along with, and I'll give her the benefit of the doubt that maybe she was having a rough day, but really, her level of distain for my requests was unacceptable. Breakfast at the hotel is the way to go. It is $5 per person (kids 12 and under are free). It was buffet style with eggs, bacon, waffles, pancakes, etc. it was great. It's a shame that the bed situation put a damper on our stay. I think advertising this room as "sleeps 5" is misleading.

Female check in person had an “I just don’t care” attitude about her. Male was pleasant. Room was as expected but road noise was very loud. Power went out at 7:30 pm. Asked front desk for candle or some kind of light. Was told nothing is available. Had also asked for extra pillows for medical condition. Female at front desk said the hotel had zero extra pillows. That was rather absurd. Still trying to figure out why there was no back up generator for a hotel of its size. I’m glad I wasn’t traveling with children. Power came on at 3:15 am. No offer of compensation was made for inconvenience we experienced. Breakfast in the morning was lovely. Very engaging and helpful woman greeted me. Price of breakfast was very reasonable.

The staff are off the charts terrific. Alisa, sorry if I miss spelled your name, took care of us like we were family. She is so kind and easy to work with. In fact, everyone, from the housekeeping staff to the breakfast staff to the front desk folks were all wonderful. The rooms are immaculate. The food is excellent. A real surprise in Morgantown, where the hotels are often a little dicey. My wife and I will be back as this is now our go-to Morgantown hotel (which is actually in Cheat Lake!).

We stayed at the Cranberry for the first time for the purpose of visiting my daughter and son in law who just had their first child. Our visit lasted a week and we couldn’t have been more pleased with the property and, most especially, the staff. They were very friendly and helpful, and allowed me to go on and on about my first grandchild. :). It’s a fairly new hotel that is very convenient to I-68 and the Cheat Lake area. The restaurant, Tropics, was adjacent and had great food and staff as well. While you can hear some traffic noise occasionally, as it is just off the highway, the way it’s situated, at a dead end and in a gold course, made the rest of it a safe, quiet experience. Would highly recommend.

The Cranberry was a great! I’m so glad this hotel opened in Morgantown. The staff were really friendly. This Cranberry looks and feels like an upscale boutique hotel but the cost is super reasonable. My room was large, comfortable, and clean. The shower was HUGE! The Cheat Lake area right by the hotel is beautiful. The only negative I had was the noise from the highway traffic, but nothing earplugs can’t solve. I will always stay at the Cranberry when I come to visit my family near Morgantown.

We were very happy with our weekend stay at The Cranberry! The staff was extremely helpful and accommodating with our family. The only downfall is the sound-proofing, or maybe just having very loud visitors on the floor above us and the fact that our room overlooked the bar across the street that had loud live music until fairly late Saturday night. It is a newer updated facility and we enjoyed the space in our room and the common spaces available for family to meet up. I would definitely stay again!