Homewood Suites by Hilton Richmond - Airport

The people above me were up late making a lot of noise, you could hear toilet flushing, doors closing. And kids being loud

Enjoyed the suite abd full kitchen. The pool temperature was cold hot tub was overly chlorinated staff did not try and solve any of the issues brought to their attention breakfast was more for adults the only thing for children is cereal and muffins omelets had peppers in it woth no alternative choice . Definitely does not meet hiltom standrds not recommend

I wanted to talk about my latest and last visit to the Homewood suites in Sandston VA. First I will touch on I love Hilton normally their hotels are top Tier. BUT this homewood suit is not at the same standards. I paid 189 a night, the pool water was so dirty that my 13 old son said he didn't want to swim in the water anymore. ( kids don't normally care about dirt) 2nd, There was a spill in the elevator and they cleaned the floor but whatever spilled was still on the wall and by where u press the buttons. I just didn't get a clean and friendly vibe. I have stayed at this particular hotel before and the customer service was good but today my experience with the staff location was disappointing. She was rude, not professional, and really didn't value me as a customers. I am so disappointed in my stay and surprised that Hilton allowed their establishment to go down hill.I came here for my daughter's graduation which was supposed to be special but ending up being a disaster. If u need to stay in the Richmond Airport area don't choose homewood suites Sandton there are plenty of other hotels, less costly and that are new renovated and much cleaner.

I booked a room, received confirmation, showed up to check in and they did not have a room for me. I slept in my car. What a wonderful experience. Thank god my family wasn’t with me.

The hotel lobby is nice and they offer free breakfast in the morning. Check in was easy and they have a restaurant right next door which is convenient. We chose to stay here because we had a flight at the crack of dawn and needed to be close to the airport. We booked the suite for our family of 4. The carpet in the room was filthy and the bathroom/shower was dirty and had mildew. If it was not for the fact we had a very early flight we would have chose a different hotel.

Our last stay in this property was better, this time the dishwasher was broken and all the cups and dishes were dirty when we arrived which was very disappointing. The suites are nice and spacious though so that’s the main reason we chose this hotel as a family.

For an airport hotel this is one of the best ones I’ve seen however don’t expect much in terms of luxury, it’s just meant to be practical and convenient. The leisure options are quite good with a pool, gym, small basketball area and outdoor bbq area, so again not bad for an airport hotel, but the bedrooms are outdated with old appliances and old-fashioned decor… it’s convenient for families and people who prefer to have a kitchen while traveling.