Hilton Garden Inn Richmond Airport

I clicked poor for overall rating because they told me over the phone i can pay for my families stay with my paypal card. So with that information I drove down to Richmond for my daughters cheer comp and when I walked in to secure my booked room their card readers denied the transaction, there was more then enough to pay for the room and any $100 upcharge for potential damages. Im not a karen and i don't normally complain but when my daughter is crying because we didn't get the hilton that she picked out for her special weekend and I then have to scramble to find a place to stay for the night in Richmond with my wife, son and my daughter, stress was through the roof I almost cried. We ended up just driving back home, a 2 hour drive with a very upset cheerleader in the backseat, just to drive back up again to finally drive home for good. All of this could have been prevented if I was given the correct information that I had asked for.

i come here once a month and this time there were a lot of underaged unaccompanied children running wild! i went to the pool & there were like 13 kids diving and running all around the pool area. I was nervous they were going to fall and hurt themselves. There were no adults around. To make matters worse, after the kids got out of the pool they went to the fitness room and put their wet bodies all over the equipment. For future references i advise to keep an eye on those areas when small children are near. Someone could have easily drowned. There was so much horse play.

I recommend this Hotel property Hotel for solo and family travel.