Hilton Garden Inn Fairfax

I would have done more researching before booking at this location. I thought booking at a Hilton, they would have had slightly higher standards but I could have stayed in a motel for what we received. I booked the room for 4/26/24 - 4/29/24 with all intentions of being able to take my kids to the pool after our busy day or if we got rained out of our event we had something else to do. Only to find out the pool was out of service. On 4/27/24 I took my son to get breakfast and was reading their menu on a stand outside of the dining area I barely got to read any of it before a waitress came and told us to come sit down it was included no worries, they got us a cranberry juice and coffee and then my son decided to get a bagel, it was rock hard, he took one bite and said it was disgusting and he couldn't eat it. Because the woman told us it was included we got up to leave and was chased down to sign a check so it could be billed to our room. I immediately went to the front desk to explain and was told it would be taken off the room bill (not sure yet if it actually was) We were so upset about the overall experience at this location we checked out on 4/28/24 even though we were booked and paid in full for another day. The hotel is also right next to the fire station so you will be hearing fire whistles from next door 24/7. There is also no overhang for smokers, so when it's raining they are smoking right next to the front door where the only overhang is located.

I was meeting my grandkids and I stayed with your hotel only to use the indoor pool, the heater was broken, ordered pizza from your restaurant, burnt it and offered no solutions

Great place to stay. Indoor heated pool and hot tub was really nice for the kids. Exercise equipment looked great although we didn’t use it. Hotel was very clean and nice. breakfast was quite good and very reasonably priced. Room was clean and comfortable. Auto check in and out on the app as well as using the app as room key was super convenient. I would totally stay here again.

My Family came in from out of town for a wedding, used this hotel and enjoyed their stay there. The Staff assisted with all my arrangements to make our family stay a good one. -Don

My family stayed here over Thanksgiving and we enjoyed the nice staff. They went out of their way to be helpful. We enjoyed the pool. The hotel was very clean and the restaurant had good food. Our room was nice. We will stay here again.