Embassy Suites by Hilton Tysons Corner

My family lives in Vienna and we chose to stay at the Embassy Suites. Everything is always excellent.

I wanted to surprise my partner because I have t seen him for a month. He drives semi trucks. Check was nice all except the noise. We were up all night! He left early and only took an hour nap before heading back out. I did complain to the front desk. They extended my stay for 1.5 hours and that didn’t help. It was a family with six small kids. The screaming, jumping, banging up against the walls were ridiculous. I’m a mom of five but sheesh. Never have I experienced this at a hotel stay.

Excellent stay overall, really liked the location of the hotel with loads of shopping and dining options close by and only a few mins walk from the metro. The size of the suite was perfect for us with the two rooms, the kitchen area was useful and the bathroom was huge. Free breakfast was great though wish it was on until 10 during weekdays (I was travelling with 2 teenagers...). Loved the omlettes especially, though some pastries would have been good (advertised but none on offer during our stay). The evening reception was a great treat with free pretzels and chips and soft drinks for the kids. All staff we encountered were helpful and friendly, especially the omlettet makers and bar staff. We only had the room serviced once, and only one bed was made (sofabed, whilst other left unmade, which seemed odd) and the dwindling toilet paper not augmented, so we just left on the do not disturb sign for the rest of the stay. Also some previous resident had left a cigarette stub wedged in the window frame, I did dispose of that as it was a bit grim. But overall cleanliness was good. I would revisit this hotel as the location and size of the rooms are excellent, and the breakfast and evening reception are nice added extras.

I loved everything about it, except when their payment system was down. Ended up being charged three times, I remember going as a child multiple times lol I never remembered my parents being charged more than once ! this being a surprise trip for my partner, my partner ended up having to cover the rest of the trip, excluding the pre-planned events but overall everything was BEAUTIFUL !! loved it !!

Had grest time here. Only thing is that the pool has a lot of chlorine, we went there one rime and eyes were burning and kids itching. Other than that everything was good.

They allow children to run the halls at all hours. This was so incredibly noisy and loud! Kids running from the pool to the halls making everything wet everywhere!

Always stay here especially for the pool my kids love it

we're in love with the hotel great for big family

Everything about our day at Embassy Suites was perfect! The room was clean and comfortable. My daughter who had jetlag was able to use the big bedroom and shut the door so she was able to catch up on sleep and I slept on the pullout couch, which was just as comfortable as a bed. The spaciousness and layout of the room was perfect for us. I love the wide open atrium, and the breakfast buffet, which was free, was amazing. I had dinner in the bar one evening and the food was excellent. And every single person that I interacted with from the front desk clerk to the bartender was so nice! That makes such a huge difference in making your stay that much better. Parking was convenient right outside the hotel. I was happy I didn’t have to go to a parking garage And we paid $111 per night for this spacious comfortable clean room! That price was amazing, especially in this area. We didn’t bring any pets this time but we are always looking for pet friendly hotels and we saw dogs of all kinds here happily walking around, so they are very friendly for families with pets. I have no complaints and would definitely stay here again!

When I booked for family of five persons through Hotels. com, the description mentioned in your application. It’s a suite of two rooms, king bed size. anyone will understand it’s a suite of two rooms and each room contains a king bed size but when I checked in at the hotel last Tuesday I surprised it’s not a suite of two rooms. It’s actually one bed room contains one queen bed size and the living room contains one sofa that can be opened as bed for two kids. When I spoke with the reception that this room does not fit for 5 persons they had to bring an extra bed but the room became very narrow and uncomfortable. So, the first issue I highlighted the description mentioned in hotels.com is not matching what I found when I checked in and I considered as kind of deception and lying to the customer. The second thing that usually each room in any hotel contains two tags (Do not Disturb) and (Please clean the room) but I found only (Do not Disturb) and when I asked the reception they told me that I have to submit a request and they will assign it to one of their housekeepers. Last Wednesday in the morning after we took our breakfast I asked the reception for full clean to our room but when we got back to the hotel at 10 p.m. we surprised no one of the housekeepers cleaned the room and when we escalated it to the reception we had to wait in the lobby for one hour to clean it. Overall, during our residence from 06/25/2024 to 06/30/2024, the room was cleaned two times only.