Hyatt House Salt Lake City Downtown

Great place with kitchen and nice outdoor pool. The only reason i took one point from the review is they don’t have room cleaning every day, which in itself is no problem but we did ask for the garbage to be picked up since we are traveling with a baby and diapers were in the garbage. We asked twice and were told no problem they will send somebody but nobody came and when we called again we were told cleaning is done every other day but were not provided with a solution. If no cleaning is done a garbage disposal area should be provided. Other than this small inconvenience, the complimentary breakfast was really nice, the pool area perfect for the kids and the kitchen in the room was fully stocked with everything we needed for cooking.

Traveling with small children for a stopover. We had a suite and the space was excellent with kitchen dinning separate from sleeping area as well as the seating area. I'm thinking the one desk staff must have been new because she could not tell me for sure where the laundry was located. We would stay there again if we ever went back.

Stayed for a family wedding one night Perfect option Walked half a block to pbr rodeo at delta center So close to many things

Thank you for your great customer service, when our reservation got messed up, they fixed problem and comped us parking. Thank you Thank you, I'll recommend your hotel to friends and family... PS. Fix your elevators

I would stay here again. It was a very short easy walk to the Utah Jazz arena (that is what we were there for). I took one of my boys to a game. The pool was pretty cool. It was February and an outdoor pool but the pool was heated so it was really fun. The hot tub was shallow just 3 feet but very large. If I had all my little ones with me they all could have swam in there and had a great time. Breakfast was free and pretty good. Nothing fancy about it or much for fresh. But it was free and lots to choose from so it served us well.

We stayed at this property for 3 nights. The room was nice, pretty clean. It was supposed to come equipped with dishes, cutlery, pots, pans and cooking utensils. It did for the most part but there were only 2 forks, 3 spoons, and 4 knives. 3 large plates, 4 bowls and 2 small plates. Very inconsistent and it made eating meals for our party of 3 difficult. Parking is $20 a night which I am happy to pay for guaranteed parking but 2 of the 3 nights we were there, there was a Jazz game and parking was scarce. It was frustrating to not know if we would have parking. When we got back from an event on Friday, the hotel receptionist was on FaceTime with her boyfriend and hardly looked up until I asked if she would please take a picture of our family. She seemed annoyed at the request and took one photo from a not great angle. The next evening I called down and asked if we could have housekeeping come up to our room and I got a frustrated response asking if we wanted full service or what? I simply said we would just like some fresh linens on the bed and some clean towels. Then I was asked if I wanted the housekeepers to make the bed… Yes, I did but I said if they weren’t able to just leave the sheets and I would change them myself. When we arrived back in our room we had clean towels, the sheets had not been changed nor were there clean sheets in our room for me to change myself. I understand that housekeeping is on request only but we requested it, got attitude that we needed it.