Hampton Inn & Suites Schertz

We stayed 5 days and had a very good experience. Front desk was always friendly as was all of the staff. Rooms were cleaned every day even though we were told every other day. Breakfast was so so,but we were mostly eating out with family. Overall we were very happy with our stay

Had ants in our room that was noticed late at night. Contacted front desk and was offered to switch rooms; however with a large family at 11:30 PM - changing rooms was not an option. Was told maintenance would come in morning between 7-8 AM, we waited until 10 AM and maintenance never showed. ROOM CLEANING UPON REQUEST ONLY. Room was entered by housekeeping WITHOUT a request. Spoke to another staff member during checkout day about ANTS and was told he would speak with MANAGER AND WOULD CALL ME WITH RESPONSE. PROVIDED PHOTOS OF ANTS STILL ALL IN ROOM OF WHICH STAFF MEMBER TOOK PHOTOS OFF MY PERSONAL PHONE TO “send to manager.” NEVER RECEIVED A CALL OR AN APOLOGY. PARKING LOT WAS FULL ONE NIGHT WITH NO ADDITIONAL PARKING. HAD TO KEEP ASKING FOR BREAKFAST REFILL. DO NOT RECOMMEND. DO NOT RECOMMEND.

Close to numerous restaurants, and good highway access. Our go to hotel when we stay near family.

We were visiting family in the area. Stash were very friendly. We will definitely stay there again when we’re in the area.

It was a good place to stay for a family event. Even though the last night we were jolted out of sleep due to fire alarm due to some equipment overheating. Better safe than sorry. We were allowed back into our rooms fairly quickly. The stay was fine.