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Candlewood Suites San Antonio Downtown, an IHG Hotel

2 1/2 star hotel
8.6/10 Excellent
(716 verified Hotels.com guest reviews)
See verified family reviews (5)

generated by AI based on family reviews

Overview

Candlewood Suites San Antonio Downtown receives positive feedback for its cleanliness, spacious suites, and accommodating staff. Families appreciate the convenient location, allowing easy access to various attractions like SeaWorld, the zoo, and the Riverwalk. While some noise issues have been reported, the hotel's responsiveness to guest concerns is highlighted, with staff readily offering room changes and going the extra mile to ensure a pleasant stay. The hotel's amenities are suitable for families who prefer to cook some meals themselves during their stay.

Guest highlights

The friendly and accommodating staff, who readily move families to quieter rooms and offer treats to children.
The spacious suites are perfect for families.
The convenient location, making it easy to visit various attractions.

About the hotel

This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and a 24-hour business center. Free WiFi in public areas and free self parking are also provided. Other amenities include a spa tub, a business center, and dry cleaning.

Nearby attractions

Candlewood Suites San Antonio Downtown, an IHG Hotel is located in Downtown San Antonio, a neighborhood in San Antonio, and is near the airport and near a metro station. Notable landmarks in the area include River Walk and Alamo. The Amazing Mirror Maze and Ripley's Believe It or Not! are also worth visiting. Spend some time exploring the area's activities, including outlet shopping and winery tours.

Popular amenities

Family friendly

Dvd player
Full-sized refrigerator
Grocery/convenience store
Kitchen
Laundry facilities
Microwave
Outdoor pool

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Pool hoist on site
Roll-in shower (select rooms)
Stair-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible van parking

Things to do

24-hour fitness center
Outdoor pool
Spa tub

Outdoor

Bbq grill(s)

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe
Grocery/convenience store

More

Smoke-free property

Nearest Airport

Airplane
San Antonio International Airport
13 km from this hotel
map

Reviews that mention...

Family Reviews

for Candlewood Suites San Antonio Downtown, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

5 reviews

Review data

5 star reviews

60%

4 star reviews

0%

3 star reviews

20%

2 star reviews

20%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Candlewood Suites San Antonio Downtown, an IHG Hotel

Latest reviews (5)

F

Flor

12 Jun 2024 - 19 Jun 2024
reviewed on expedia

5 out of 5 stars

Amazing staff and clean property. An amazing with fur babies.
J

Jason

20 Aug 2022 - 22 Aug 2022
reviewed on hcom

2 out of 5 stars

Run down, dirty, bad location (very inconvenient ... de-militarized ... staff terrifed after dark), hot tub doesn't work and was used as a toilet for an infant and toddler (staff didn't care), shower barely works, very loud (people, traffic, trains), no breakfast, wouldn't stay there again
S

Sultan_Azteca

Invalid Date - Invalid Date
reviewed on orbitz

5 out of 5 stars

Stayed with my family for a week. Location is pretty good. Except for Sea World, I was within 15 minutes of all attractions (ATT Center, the zoo, Riverwalk, museums, etc.). The hotel is in great condition and it had all you need if you want to stay home and cook dinner (which I did in most nights). The first night, the lower floor neighbor complained that we were noisy (my 5 year old is hard to stay put), and the lady at the front desk moved us the morning after to a roomier suite on the first floor, even offering a treat to my kid "for the inconvenience". From front desk staff to maids, all were extremely friendly and accomodating. I would stay there again in a heartbeat! =)
A

Invalid Date - Invalid Date
reviewed on expedia

3 out of 5 stars

The big problem is family living up. They make a lot of noise, and you can not sleep and relax.
A

Invalid Date - Invalid Date
reviewed on orbitz

5 out of 5 stars

This Hotel was really nice and clean. Out family loved it!!
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