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Nicole
2 Aug 2024 - 4 Aug 2024
reviewed on hcom
1 out of 5 stars
When I arrived my room did not have any toliet paper or paper towels. The ceiling had mold stains. The toliet paper holder was missing. The faucet in the bathroom was also broken. Both pull out couches had cereal candy and gum wrappers with fresh stains. The room was extremely loud with kids running around above us after midnight. We called to complain. The noise did continue.
A
Amanda
27 Jul 2023 - 29 Jul 2023
reviewed on expedia
5 out of 5 stars
The staff was very caring and understandable. They were able to accommodate my family after a mishap with reservations.
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Sandra
Invalid Date - Invalid Date
reviewed on travelocity
2 out of 5 stars
Be prepare to climb stairs. Even called ahead and they said I could have a lower level for my elderly mother. No rooms left for us on the lowers level. Lots of kids on spring break. So noisy.
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Fernando
20 Oct 2023 - 22 Oct 2023
reviewed on hcom
5 out of 5 stars
Not our first time at Port A but this was our first time at Captain Headquarters and to be honest I think this will be our new place of staying. The suite was perfect for our family of 6. The kids enjoyed the waffles and cereal for breakfast. The only complaint I would have is their coffee, I was not a fan but that’s no big deal I just went to the stripes for my coffee.
e
edward
24 Jul 2023 - 25 Jul 2023
reviewed on orbitz
5 out of 5 stars
the lady at the front desk was very helpfull her name was Monica she was on top on everything even after a group of Kids went in for breakfast and you know kids.
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Jennifer
Invalid Date - Invalid Date
reviewed on orbitz
1 out of 5 stars
Was not able to check in until after 7 pm after driving with my 2 young children and confirming check in was at 4. Received no notice. I had to urge them to clean my room so we could check in otherwise I would have had to wait even longer. Pool was filthy and green and unusable. Would not recommend whatsoever.
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Lana
29 Jun 2023 - 2 Jul 2023
reviewed on orbitz
1 out of 5 stars
It was dirty behind door in bathroom some gooey stuff on floor.
Cockroaches running Even trash cans were nasty.
Loud kids up until 2 AM
Never again
K
Kimberly
18 Jun 2023 - 20 Jun 2023
reviewed on orbitz
4 out of 5 stars
Pros:
Decent option close to the beach. Few blocks away, not walkable though. Suite layout allowed for the family to have space; small kitchenette with fridge/microwave/stovetops and dishes and pans.
Free breakfast and coffee.
Super friendly staff and plenty of parking.
Cons:
Room wasn’t clean “around the edges”
Ants, hair, tobacco products and food residue on various surfaces. Towels had hair in between them and the shower was very molded.
The floor was also very dirty which left our socks filthy. Cellular/Wifi service was also very weak in the second building so we had to sit in the lobby to take a few urgent work calls but the staff was super accommodating and understanding.
Overall- would stay again but would have lowered expectations.
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James
26 May 2023 - 29 May 2023
reviewed on orbitz
1 out of 5 stars
They fired an employee who cancelled multiple people's reservations. The couple in front of us had theirs canceled without notice, or was canceled without notice and another couple had theirs canceled without notice. No cancelation confirmation sent to us, or orbitz. The lady at the front counter was yelling at me when i asked them questions and asked for the owner to contact us. She was extremely unprofessional, she lied to her boss on the phone, she lied to the orbitz rep etc... orbitz found us a better motel, closer to everything, pet friendly, family friendly and super professional, caring and polite staff! Go to America's Best Inn they are phenomenal!
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Raquel
19 May 2023 - 21 May 2023
reviewed on hcom
5 out of 5 stars
I really like the customer service that was provided that late night when I got there. I think her name is Amy she was the overnight staff. She also noticed on Saturday night when I drove in the parking lot there was no parking. She found a space for my big truck. Thank You so much for the customer service you provided to me and my family!!