Staybridge Suites Plano - Richardson Area, an IHG Hotel

Highly recommend for families

We rented a one Bedroom suite as we were travelling with a baby. The layout of suite was great with washroom off the bedroom suite.

The staff here is excellent and the property well maintained. They were quick to shut down the kids playing on the sport court at 1:30 am.

Clean, Quiet, and Roomy. I had my 2 teen twins and 5 grandkids with me, the only adult, this is the only place that respectfully had room for all of us. The staff was so polite, professional, and helpful. A definite 5 star establishment!

Our kids loved the heated, indoor pool! Kudos to whoever has been maintaining the cleanliness of the pool and area!

Pros- LOVED the warm beautiful swimming pool and surrounding area. Beautiful! Beds and pillows! Suites had 2 rooms, bedroom separate from living The breakfast buffet Cons- Comforters were so slippery they slipped off during the night multiple times. I have never had this problem anywhere else. -Service- the ladies at the breakfast buffet were talking behind the backs of the hotel guests and extremely rude complaining about people taking too many pieces of meat, and a child eager to get their waffle out. Lots of complaining. Wasn’t in English but when you are bilingual and white they assume no one else understands. They were also arguing loudly together in an employee room.

The service was great and our room was very clean and comfortable. the breakfast was good. Overall a great experience for my family.

I had a great stay back in August, so I was excited to return. Unfortunately, the experience wasn't the same this time around. Check-in was not as welcoming, a family with what felt like 10 kids was above my room and breakfast was overcrowded. I didn't feel valued.

We were excited to stay at Staybridge and be near campus for my graduation but from the beginning it was not a good experience. I had two rooms reserved and the room my parents were in greeted them with a cockroach!!! And a very dirty under sink area. Upon asking staff to clean better they said “tomorrow” and asked if they wanted to move rooms. My mom ended up cleaning the floor and asked for a broom and dustpan and they said they had a dirty one and that was it. My parents didn’t want to move because of accessibility and asked “would it be different in a different room?”. Later she found another baby roach. Staff was pretty unfriendly and absent at front. We decided to check out the next evening and just go elsewhere and I was met with rudeness. I needed receipts but she couldn’t give me full ones. We were very happy to leave! Also, basketballs were flat and they had me I flat them. Ice cream freezer was sticky and tasted old. That was our experience :(.

We've stayed here before and will probably stay here again when visiting family. The location for us is good and the price is good. The hotel is clean. Thanksgiving morning the breakfast wasn't as good as in the past but the next morning was better. The breakfast still were not as good as they have been in the past. Overall, the hotel is very good for the price.